Troubleshooting Ip Camera - Medion P84755 Bedienungsanleitung

12. Troubleshooting IP camera

PROBLEM
Wi-Fi connection
not possible.
LED flashes in red.
Internet connec-
tion not possible.
LED flashes in
green.
POSSIBLE
CAUSE
IP camera is out-
side the range of
the router
Wi-Fi network not
found
Network name/
password invalid
The router is
using encryption
that is not
supported
The name of the
Wi-Fi network is
not being trans-
mitted
The IP camera has
not received an IP
address
The MAC address
for the IP camera
is blocked by the
router
The router has no
connection to the
Internet
REMEDY
 Position the IP camera nearer to
the router.
 Ensure a 2.4 GHz Wi-Fi connection
is being used, 5 GHz networks are
not supported by the IP camera.
 Do not use any special characters
in the network name. Ensure that
the network name and the pass-
word are not longer than 16 char-
acters.
 Set the router to use WPA2-PSK /
WPA-PSK AES encryption, TKIP en-
cryption is not supported by the
IP camera.
 Ensure that the network name is
not being hidden by the router.
 Set DHCP on the router.
 The MAC address for the camera
must not be blocked by the rout-
er, switch off the MAC filter on the
router or create an exception for
the IP camera.
 Please check the Internet connec-
tion.
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