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SERVICE
The chapter "Troubleshooting" gives a table of simple problems that you may be able to
solve without assistance. Always consult this table before calling for technical assistance.
Technical Problems
For technical problems contact your Customer Service Centre (the addresses and
telephone numbers are listed in the chapter "Customer Service Centres"). We advice
customers to prepare the telephone call carefully in advance to facilitate diagnosis and
the subsequent decision regarding whether or not technical intervention is necessary.
Some important points to describe are the following:
•
How did the problem manifest itself?
•
In what circumstances did the problem manifest itself?
Before making the telephone call please make a note of the following information printed
on the appliance rating plate:
•
PNC number (9 digits),
•
F-No number (8 digits).
The rating plate is located on the interior of the hood and can be accessed after removing
the metal grease filters.
We recommend you make a note of these numbers on this page, so that they are ready
to hand.
PNC ... ... ...
F-No ... ... ...
In what circumstances are you liable for expenses during the guarantee period?
•
If the problem could have been solved by the customer, based on the indications provided
in the table on "Troubleshooting",
•
If the technician had to make more than one journey because detailed information was
not supplied to him before the intervention and he therefore had to procure replacement
parts later, for example. These repeated journeys can be avoided if the telephone call is
prepared carefully in advance, as described above.
AEG Hausgeräte GmbH
Postfach 1036
D-90327 Nürnberg
http://www.aeg.hausgeraete.de
@ Copyright by AEG
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