Troubleshooting System Memory
The following procedure provides improved system memory troubleshooting techniques.
Problem
•
Faulty memory module.
•
Faulty system board.
•
System status indicator is amber.
•
LCD error code or system beep code indicates a memory problem.
•
Systems management software issues a memory-related message through the LCD display
or systems management software.
Action
Memory-related beep code during system startup.
CAUTION:
of the components inside the system. See your Product Information Guide for complete information
about safety precautions, working inside the computer, and protecting against electrostatic discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" in "Troubleshooting Your System"
in the Installation and Troubleshooting Guide.
3 Reseat the memory modules in their sockets. See "Installing Memory Modules"
in "Installing System Components" in the Installation and Troubleshooting Guide.
4 Close the system. See "Closing the System" in "Troubleshooting Your System"
in the Installation and Troubleshooting Guide.
5 Reconnect the system to the electrical outlet, and turn on the system and attached
peripherals.
If there is no memory-related beep code, the problem is resolved.
6 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
Open the system. See "Opening the System" in "Troubleshooting Your System"
a
in the Installation and Troubleshooting Guide.
Remove all memory modules from the system. See "Removing Memory Modules"
b
in "Installing System Components" in the Installation and Troubleshooting Guide.
Replace one of the memory modules in socket DIMM1_B.
c
10
Information Update
Only trained service technicians are authorized to remove the system cover and access any