ECOVACS DEEBOT N20 PRO Bedienungsanleitung Seite 16

TROUBLESHOOTING
No. Malfunction
Incorrect Wi-Fi username and password entered.
The robot is not within range of your home Wi-Fi signal.
The robot is not
able to connect to The robot is not in the configuration state.
1
ECOVACS HOME
App.
You are not using a 2.4GHz or 2.4/5 GHz mixed network.
Incorrect app installed.
2 The map is lost. The map might be lost if you move the robot when cleaning.
The robot does not start cleaning from the Station.
Unable to create
Moving the robot during cleaning might cause the map to
3 the furniture map in
be lost.
the App.
Auto cleaning is not finished.
The Station is incorrectly placed.
No signal found.
The Station is out of power or manually moved.
4 Unable to return to
the Station.
The robot does not start cleaning from the Station.
The charging route is blocked. For example, the door of the
room with the Station is closed.
The room is so large that the robot needs to return to
The robot returns
recharge.
to the Station
5
before it has
The robot is unable to reach certain areas blocked by
finished cleaning.
furniture or barriers.
EN 16
Possible Cause Solution
Make sure to enter correct Wi-Fi username and password entered.
Make sure that the robot is within range of your home Wi-Fi signal.
When the robot is powered on, press the RESET Button and release it after
hearing the voice prompt for starting network setup. The Wi-Fi indicator
will flash, indicating that the robot is in the configuration state.
The robot currently does not support 5 GHz networks. Please use the
2.4 GHz or 2.4/5 GHz options instead.
Please download and install the ECOVACS HOME App.
Move the robot to the front of the Station to retrieve the map.
Find the restored map in Map Management and tap "Use This Map" to
retrieve it. If this issue persists, please restart mapping.
The robot must start cleaning from the Station.
During cleaning, do not move the robot.
Make sure the robot automatically return to the Station after cleaning.
Please place the Station correctly according to the instructions in the
[CHARGE DEEBOT] section.
Check whether the Station is connected to the power supply. Do not
manually move the Station.
It is recommended that the robot start cleaning from the Station.
Keep the charging route clear.
Please enable Auto Resume. For more details, please follow the App
instructions.
Tidy up the area to be cleaned by putting furniture and small objects in
their proper place.