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Warranty terms
15
Warranty terms
As the buyer of an Exquisit appliance, you are entitled to the statutory warranties arising
from the purchase contract with your dealer. The utilisation of statutory warranty rights
is free of charge. Warranty rights are not limited by this warranty This warranty is
additionally granted to you under the following conditions.
Warranty period
The warranty period is 24 months from the date of purchase (proof of purchase must be
presented). During the first 12 months, After Sales Service will fix defects in the
appliance free of charge. on condition that the appliance is accessible for repairs without
any great effort. During the following 18 months, the buyer is obliged to prove that the
defect already existed at the time of delivery.
In the case of commercial use (e.g. in hotels, canteens) or joint use by several
households, the warranty period is 12 months from the date of purchase (proof of
purchase must be presented). During the first 6 months, After Sales Service will fix
defects in the appliance free of charge. on condition that the appliance is accessible for
repairs without any great effort. During the following 6 months, the buyer is obliged to
prove that the defect already existed at the time of delivery.
The claim under warranty does not prolong the warranty period for either the appliance
or for newly installed parts.
Scope of the defect remedy
Within the periods indicated, we will remedy all defects in the appliance that are
demonstrably attributable to poor workmanship or material flaws. Replaced parts become
our property.
The warranty does not cover:
Normal wear and tear, intentional or negligent damage, damage caused by non-
compliance with the operating instructions, improper set-up or installation or by
connection to incorrect mains voltage, damage due to chemical or electrothermal effects
or due to other abnormal environmental conditions, glass, paint or enamel damage and
possible colour differences as well as defective bulbs.
Defects in the appliance resulting from transport damage are also not covered. We will
also not provide any services if - without our special, written approval - work has been
carried out on the Exquisit appliance by unauthorised persons or if parts of foreign origin
have been used. This limitation shall not apply to faultless work carried out by a qualified
person using our original parts to adapt the appliance to the technical safety regulations
of another EU member state.
Scope
Our warranty applies to appliances purchased and in operation in the Federal Republic of
Germany or Austria.
•
In the case of complaints about defective appliances, the sender's and
recipient's addresses must be in the Federal Republic of Germany or Austria.
•
For appliances purchased and operated in other European countries, the
warranty conditions of the seller apply.
•
For repairs outside the warranty period:
•
If an appliance is repaired, the repair invoices are payable immediately without
deduction.
•
If an appliance is inspected or a started repair is not completed, flat-rate
travelling expenses and labour costs will be invoiced.
•
Advice from our After Sales Service centre is free of charge (see chapter "After
Sales Service").
GGV Handelsgesellschaft mbH & Co. KG, August-Thyssen-Str. 8, D-41564 Kaarst-
Holzbüttgen
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