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Verfügbare Sprachen
Verfügbare Sprachen
FAQ
Problem
• Residual water
• The machine has been tested with water injected
in the drum
before leaving the factory. Therefore, it is normal
before first use
that water remains on the drum.
• "Drum Clean"
appears in
• If you use the machine for a long time without
the app when
running the "Drum Clean" program, a reminder will
turning the
automatically appear in the app.
machine on
• There may be smells given off by rubber parts at
first, but they will gradually disappear after the
• Smells
machine is used a few more times.
• Clean the gasket regularly.
• Run the "Drum Clean" program to keep the drum clean.
• The machine is subject to water-based tests before
leaving the factory. It is normal that a small amount of
• Water stains on
water remains on the gasket and door glass.
the door glass
• Water stains on the door glass due to splash during
laundry can be cleaned as needed.
• The selected laundry mode does not support the
program.
• Buttons don't
• The Child Lock feature is enabled, which is indicated
work
by the Child Lock Lamp that stays on. Tap and hold the
"Temp." and "Rinse" buttons to disable Child Lock.
• This indicates low water pressure, which may
• No water refill
be caused by a clogged inlet valve filter. It is
recommended to clean the filter as instructed.
• The drum is off-center because there is a single
• No spinning
piece of clothing or a small number of heavy clothes
in it. It is recommended to add more clothes.
Solution
Problem
• Do not remove the drain hose fixing buckle on the
back of the body.
• Water drainage may occur when the machine is
• Refilling and
restarted.
draining at the
• Check if the height of the drain hose is between
same time
0.65m and 1.2m.
• Check if there is siphoning caused by the blocked
drain hose or sewer.
• Unable to see
• The front-load machine is designed to save water,
the water during
and the water levels for some programs are below
washing
the visible area from the glass door.
• Adjust the amount of detergent used in the app.
• If there are too many suds, check the type of
detergent. Only "low-sudsing" detergent is suitable
for the front-load washer.
• Too many or
• If there are too few suds, there may be insufficient
too few suds
detergent in the detergent drawer. Please check
and replenish it in time.
• If there are too few suds, the water level may be low
in the laundry mode. It is recommended to observe
the level during rinsing.
• There are several suds to eliminate.
• The drum is off-center, causing the running time to
• Difference
vary.
between the
• The water pressure is low and the clothes absorb too
displayed time
much water, extending the water refilling time.
and the actual
• The displayed time is an estimated time. The machine
running time
will intelligently adjust the time to the texture of the
clothes and the selected program for the best result.
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Solution
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