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Troubleshooting
If a malfunction occurs, first check the points below before you send
the scale in to be repaired.
Problem
Causes and solutions
The batteries were not inserted correctly.
-
The display is blank.
Batteries are empty.
-
The batteries no longer supply a sufficient
"Lo" appears on the
amount of power.
display instead of the
-
measurements and the
scale immediately turns
off.
The upper limit of the measurement range
(180 kg) has been exceeded.
-
"Err" appears on the
You failed to stand still during the
display instead of the
measuring process or to evenly distribute
measurements.
your body weight to both feet.
-
Remove the batteries and insert them
again. Make sure the polarity is
correct.
Replace the empty batteries with new
ones.
Replace the batteries with new ones.
Do not exceed the scale's carrying
capacity of 180 kg.
Stand still while the measurements are
being performed and evenly distribute
your weight to both feet.
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Problem
Causes and solutions
Only the weight is
You were not barefoot during the
shown.
measurement, the soles of your feet are too
dry or you have too much callused skin on
the soles of your feet.
-
The percentage of fat is
-
outside the
measurement range
-
(< 5 % or > 50 %).
The scale did not adjust properly.
-
The scale was not at
zero when the weighing
-
process was initiated.
-
The Bluetooth® function of your
smartphone or tablet is switched off.
-
No connection is
established between
The scale's Bluetooth® receiver is not
your smartphone or
working properly.
tablet and the scale
-
even after approx. 180
seconds.
-
-
Repeat the measurement barefoot.
If necessary, slightly moisten the soles
of your feet.
Remove any callused skin from the
soles of your feet.
Wait until the scale turns off on its
own.
Step on the scale again and wait until
"0.0" appears on the display.
Repeat the measurement.
Switch the Bluetooth® function of your
smartphone or tablet on.
Take the batteries out of the battery
compartment.
Put the batteries back in.
Switch the Bluetooth® function of your
smartphone or tablet off and back on.
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