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• Damage caused by inadequate product maintenance.
• Damage from electrical outages, power surges and/or weather.
• Damage as the result of not installing or assembling the product in accordance with
the Mill user manual.
• Use of parts and accessories, i.e., filter, which are not official Mill certified compo-
nents.
• Repairs or alterations carried out by parties other than Mill or its authorized agents.
• Minor deviations from the stated quality that are insignificant for the value and
soundness of the product or deviations that the customer could reasonably expect.
• Devices used with third-party software or equipment.
• Software and connectivity issues due to local restrictions in accessing our cloud-
services.
• Software and connectivity issues due to non-supported third-party devices.
• App or cloud/online service downtime does not fall under warranty.
Mill must provide evidence that the product's damage has not existed when the product
was sold to the customer within the first year after the purchase.
For the avoidance of doubt, this warranty does not provide the customer or any third party
with any right to damages, compensation nor price reduction of any kind. Mill will not have
any obligation under this warranty to cover any losses incurred by the customer or any
third party.
These warranty terms are only valid for customers, who purchase products through au-
thorized Mill resellers.
The customer's rights and remedies pursuant to applicable mandatory law will not be
limited nor affected by this warranty.
The seller will handle the warranty claim on behalf of Mill. To make a claim under this war-
ranty, an end-consumer has to follow the steps described below.
Claims Process / Required Documentation
1. Contact the Mill Authorised Reseller where you purchased the product. Bring your origi-
nal receipt for the purchase, serial number of the product, and the faulty product.
2. The Mill Authorised Reseller tests the product and evaluates if the claim is covered by
the end-consumer warranty.
3. If the claim is covered by the warranty, the Mill Authorised Reseller, in accordance with
instructions from Mill and based on consumer law, decides whether to repair, replace or
refund the product.
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