Warranty Terms - Concept SM 3390 Bedienungsanleitung

WARRANTY TERMS

WARRANTY TERMS
EN EN
Warranty Warranty
The manufacturer (or importer) is responsible for en- The manufacturer (or importer) is responsible for en-
suring the product complies with the requirements of suring the product complies with the requirements of
applicable legal regulations as well as those of the rel- applicable legal regulations as well as those of the rel-
evant technical standards. Moreover, they are respon- evant technical standards. Moreover, they are respon-
sible for ensuring the product has the properties the sible for ensuring the product has the properties the
manufacturer described in documents related to the manufacturer described in documents related to the
goods or those reasonably expected by the customer goods or those reasonably expected by the customer
with regard to the nature of the goods or based on with regard to the nature of the goods or based on
advertising produced by the manufacturer, and fur- advertising produced by the manufacturer, and fur-
ther they are responsible for ensuring the product is ther they are responsible for ensuring the product is
t for the purpose proposed by the manufacturer or t for the purpose proposed by the manufacturer or
that a product of the same type is normally used for. that a product of the same type is normally used for.
The quality warranty term is 24 months from product The quality warranty term is 24 months from product
takeover by the customer. takeover by the customer.
The warranty does not apply to wear and tear caused The warranty does not apply to wear and tear caused
by regular use. The customer shall not be entitled to by regular use. The customer shall not be entitled to
any warranty claims if, prior to taking the product any warranty claims if, prior to taking the product
over, they knew the product contained a defect or if over, they knew the product contained a defect or if
the defect is attributable to the customer. the defect is attributable to the customer.
The warranty speci cally does not apply: The warranty speci cally does not apply:
• if the product installation, operation and service • if the product installation, operation and service
conditions stipulated in the product operating conditions stipulated in the product operating
manual have not been adhered to, manual have not been adhered to,
• to malfunctions caused due to mechanical, heat • to malfunctions caused due to mechanical, heat
or chemical damage, short circuit, over voltage or or chemical damage, short circuit, over voltage or
incorrect installation, incorrect installation,
• to malfunctions caused by an inexpert third-party • to malfunctions caused by an inexpert third-party
intervention, intervention,
• to malfunctions caused by natural disaster, • to malfunctions caused by natural disaster,
• to malfunctions caused by insu cient or inappro- • to malfunctions caused by insu cient or inappro-
priate maintenance in violation of the operating priate maintenance in violation of the operating
manual, including malfunctions caused by water manual, including malfunctions caused by water
and other sediments, and other sediments,
• to changes in colour of the heating surface or to • to changes in colour of the heating surface or to
scratching of the surface caused as a result of us- scratching of the surface caused as a result of us-
ing the products in an unusual manner, ing the products in an unusual manner,
• to appearance and functional changes caused by • to appearance and functional changes caused by
exposure to sunlight, thermal radiation of water exposure to sunlight, thermal radiation of water
and other sediments, and other sediments,
• if the service life of certain product parts expires, • if the service life of certain product parts expires,
e.g. for accumulators, bulbs, etc. e.g. for accumulators, bulbs, etc.
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The warranty does not apply to any products and ser- The warranty does not apply to any products and ser-
vices provided along with the product (gifts, promo- vices provided along with the product (gifts, promo-
tional articles, etc.). tional articles, etc.).
Filing a complaint Filing a complaint
A complaint against a product defect must be led as A complaint against a product defect must be led as
soon as identi ed, yet no later than before the end of soon as identi ed, yet no later than before the end of
the warranty term. the warranty term.
The customer must le a product complaint with The customer must le a product complaint with
the dealer from which they have purchased the pro- the dealer from which they have purchased the pro-
duct, or with any authorised service centre, a list of duct, or with any authorised service centre, a list of
which is included in the product package, or available at which is included in the product package, or available at
www.my-concept.com. www.my-concept.com.
While ling a product complaint, the product must While ling a product complaint, the product must
be duly cleaned and securely packed so as to prevent be duly cleaned and securely packed so as to prevent
any damage during its transport to an authorised any damage during its transport to an authorised
service centre, where relevant, unless the product is service centre, where relevant, unless the product is
delivered in person. delivered in person.
The customer must submit proof of having conclud- The customer must submit proof of having conclud-
ed a purchase contract for the product by producing ed a purchase contract for the product by producing
the receipt. the receipt.
While ling their complaint, the customer must indi- While ling their complaint, the customer must indi-
cate the noted defect and identify the preferred com- cate the noted defect and identify the preferred com-
plaint application method. plaint application method.
Complaints processing Complaints processing
As long as the noted defect may be removed, the user As long as the noted defect may be removed, the user
has the right to have the defect duly removed free of has the right to have the defect duly removed free of
charge on a timely basis. charge on a timely basis.
Where such a procedure is not reasonable with re- Where such a procedure is not reasonable with re-
gard to the nature of the defect, the user may require gard to the nature of the defect, the user may require
to be supplied a new defect-free product (replace- to be supplied a new defect-free product (replace-
ment), or, where the defect applies to a part of the ment), or, where the defect applies to a part of the
product only, replacement of the part concerned. product only, replacement of the part concerned.
However, if replacement of the product or any part However, if replacement of the product or any part
thereof is not proportionate with regard to the nature thereof is not proportionate with regard to the nature
of the defect, especially if the defect can be removed of the defect, especially if the defect can be removed
without undue delay, the customer has the right to without undue delay, the customer has the right to
have the defect removed free of charge. have the defect removed free of charge.
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SM 3390