F - Faq - THOMSON 512399 Bedienungsanleitung

F - FAQ

If your problem is not covered below, please contact our technical support department.
Symptoms
The camera is not detected as
being online when connected to a
smartphone or tablet
Cannot connect to camera over
local area network
The camera feed cannot be
accessed over the internet
Poor quality or shaky image
Motion detection is triggered
unnecessarily
22
en
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Possible causes
Camera connection too slow
Network/power supply issue
Network configuration problem
Network configuration problem
Incorrect video settings
Incorrect video settings
Unsuitable motion detection
settings
OutdOOr 720P IP WIFI camera
Temporarily
smartphone or tablet to the same
network as the camera when
adding to the app.
Check your network and electrical
connections.
Temporarily connect using the
network cable if the camera is
connected over WiFi
Check your camera's network
connection settings. Reset your
camera if it is no longer accessible.
Check your device settings (box,
router)
Check the video settings and
reduce the quality if necessary
Check the video settings and
reduce the quality if necessary
Reduce the monitored area or
sensitivity of detection.
Move the camera.
Solutions
connect your