Troubleshooting - clage Zip HydroTap G5 BC 20 Gebrauchs- Und Montageanleitung

Zip HydroTap® G5 BC20

8. Troubleshooting

If a problem occurs with your Zip HydroTap® unit, the cause is often something very simple. Try to resolve the problem yourself with
the aid of the table below. That will help you avoid the expense of an unnecessary call-out.
Problem
EN
No lever lights and no water flows
when tap is operated.
No water flow when tap is operated.
No boiling water flow when tap is
operated even if the safety button is
pressed.
Unit is slow to refill after drawing
water.
Water not hot.
Water not cold.
All levers LEDs are flashing.
Water has a changed taste / smell
If you cannot rectify the fault with the aid of this table, please contact:
CLAGE GmbH
After-Sales Service
Pirolweg 4
21337 Lüneburg
Germany
Phone: +49 4131 8901-400
Email: service@clage.de
Cause
No power.
Tap is not connected to undersink unit.
Possible internal fault.
No water.
Tap is not connected to the undersink unit.
Water is not at boiling temperature.
Additional scalding protection activated.
Filter blocked.
Unit is in Sleep mode.
Possible internal fault.
Very frequent use.
Possible internal fault.
Power interruption.
Water interruption.
Possible internal fault.
Filter replacement is necessary (Arc).
Appliance is not used for an extended peri-
od of time (e.g. longer than a weekend)
30
Remedy
Check power supply.
Check plug connection between tap and
undersink unit.
Contact customer service.
Check water supply.
Check hoses between tap and undersink unit.
Wait for water to reach boiling temperature.
Deactivate scalding protection.
Check whether the white LED is flashing,
indicating that the filter needs to be replaced.
Press red lever and wait for it to show a
steady light.
Contact customer service.
Wait for the blue lever to show a steady light.
Contact customer service.
Switch off unit, wait 15 minutes and then
switch on again.
Check water inlet for blockages.
Contact customer service.
Change filter and reset filter counter.
Flush the appliance (see chapter 6 "Long
period of non-use")