Troubleshooting; Warranty Conditions - SFA sanifloor+ Bedienungs-, Installations- Und Wartungsanleitung

6. TROUBLESHOOTING

PROBLEMS
1. The pump does not start.
Press the forced start push-button (on the
remote box). Consequence:
• the pump still does not start.
• the pump starts and the water is
drained: detection problem identified.
• the pump starts up but the water is not
drained.
2. The pump runs intermittently.
3. The pump starts but the water is
not, or badly, drained off.
4. The pump runs properly but
does not stop.
5. The pump starts, water is drained
but with a suction noise at the end
of the pumping cycle.

7. WARRANTY CONDITIONS

The unit is guaranteed for two years from its date of purchase subject to installation, use and maintenance in accordance with these instructions.
Warning : Do not dispose of products such as solvents, cement removers, paints, caustic soda, acids or other chemi-
cals in the shower gulley attached to this device.
CAUSES
Device not connected.
Defective power supply.
Thermal break.
Motor problem (not functioning,
blocked), electronic system not
functioning.
Float, filter, gulley clogged and/or
stuck.
Float upside down.
Battery of the detection module not
functioning.
Detection module not functioning.
Radio communication problem.
Blockage of the passage of wa-
ter through the gulley cover
(Sanifloor+ 3).
Filter clogging.
Leaking shower faucet.
Leakage of the non-return valve.
Interference.
Problem with priming, lack of water
in the pump.
Non-return valve upside down.
Excessive height or length of eva-
cuation, or blocked pipe.
Hydraulic problem (clogging).
Air inlet
Duckbill valve support positioned
upside down.
Detection module constantly en-
gaged.
Little lifting (pumping is too fast)
11
SOLUTIONS
Plug the device in.
– Correct the problem.
– Reset the system by unplugging the remote box for at least 10 seconds
and then plugging it back in.
Wait for the reset. If the problem persists, contact an authorised engineer.
– Clean the pump.
– Contact an authorised engineer.
Clean.
Put the float back in the correct position.
– If the green LED on the remote box is flashing: plan to replace the de-
tection module.
– If the green LED on the remote box is off: replace the detection module.
Replace the detection module.
Take out the gulley sensor, bring it close to the remote box, turn it over for
5 sec. Check that the green LED on the remote box lights up:
– If the green LED lights up: remove any sources of interference (eg: metal
objects) and/or reconsider the location or orientation of the remote box.
– If the green LED does not light up: check the pairing (§ 2.5) and check
that the gulley sensor and receiver are of the same generation.
Raise the gulley cover.
Clean the filter.
Check the installation upstream.
– Clean or change the non-return valve.
– Raise the gulley hose to create a water load on the valve.
– Change the user code.
– Check for the presence of radio wave interference. Correct.
Put water in the pump tank.
Observe the arrow indicating the direction of the effluent.
Revise the installation.
Clean the duckbill and pump.
– Check the presence of the sealing disc under the filler cap.
– Check that the flexible pipe is properly bonded to the gulley.
Position the support correctly (suction hole downwards).
Check the position and condition of the float in the module. Correct.
Install a flow reducer (not provided, contact our after-sales service ).
EN