v Proof of purchase
v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want
to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the follo-
wing table. If the number for your country or region is not listed, contact your IBM
reseller or IBM marketing representative. Response time may vary depending on
the number and nature of the calls received.
Trademarks
The following terms are trademarks of International Business Machines Corpora-
tion in the United States, other countries, or both:
v IBM
v IBM Logo
v HelpCenter
Other company, product, or service names may be trademarks or service marks of
others.
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Support 24 hours a day, 7 days a week
Canada (Toronto only)
Canada (all other)
U.S.A. and Puerto Rico
All other countries and regions
416-383-3344
1-800-565-3344
1-800-772-2227
Go to www.ibm.com/pc/support/, and click
Support Phone List.