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Message Appears on the Computer Screen
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Advanced Guide
Troubleshooting
Message Appears on the Computer Screen
Service Error 5100 Is Displayed
Writing Error/Output Error/Communication Error
Error Number: 300 Is Displayed
Error Number: 1700 Is Displayed
Ink Info Number: 1688 Is Displayed
Ink Info Number: 1686 Is Displayed
Other Error Messages
Service Error 5100 Is Displayed
Check: Is the movement of the FINE Cartridge Holder blocked?
Cancel printing from your computer, turn off the printer. Then clear the jammed paper or
protective material that is preventing the FINE Cartridge Holder from moving.
important
Be careful not to touch the components inside the printer. The printer may not print out
properly if you touch it.
Turn the printer back on.
If the problem is not resolved, contact your Canon service representative.
Writing Error/Output Error/Communication Error
Check 1: If the Power lamp is off, make sure that the power plug is plugged in,
then turn the printer on.
While the Power lamp is flashing green, the printer is initializing. Wait until the Power
stops flashing and remains lit green.
Check 2: Make sure that the printer port is configured appropriately in the printer
driver.
* In the following instructions, " XXX " signifies your printer's name.
1.
Log on as a user account with administrator privilege.
2.
Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and
Faxes.
In Windows 2000, click Control Panel then Printers.
3.
Right-click the Canon XXX icon, then select Properties.
4.
Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where "n" is a number) with Canon XXX appearing
in the Printer column is selected for Print to the following port(s).
If the port setting is not correct, reinstall the printer driver or change the port setting
according to the interface you are using.
Check 3: Make sure that the USB cable is securely plugged in to the printer and
the computer.
If you are using a relay device such as a USB hub, disconnect it, connect the printer
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