Troubleshooting - ZF 6008.208.450 Betriebsanleitung

4.3

Troubleshooting

Product Version
ZF-TESTMAN All
ZF-TESTMAN All
ZF-TESTMAN All
ZF-WebSync All
ZF-WebSync 5.9.0
ZF-WebSync 5.9.0
EN 6008.758.104e - 2015-12
Problem description
Error message when starting
cannot be started
Load DPA does not work with
DPA06 under Windows 8/8.1
cannot be started
http 404
http 404
Cause
Client not up-to-date or
incorrect
Antivirus software prevents
start
.NET Framework 3.5 SP1 is not
installed or not active
Antivirus software prevents
start
Date setting on client incorrect
WebSync client not up-to-date
Solution
Start ZF-WebSync and update data
Check settings in antivirus software and, if
required, define MT1.exe as exception
Download .NET Framework 3.5 SP1 follo-
wing this link and install it:
https://www.microsoft.com/de-de/
download/details.aspx?id=22
Activate .NET Framework 3.5 SP1 (refer to
Chapter 4.1)
Check settings in antivirus software and, if
required, define TestmanProWebsync.exe as
exception
Set correct date
Install WebSync (user account license
management)
Annex
47