Maintenance; Troubleshooting - Sure Flap Microchip Cat Flap Gebrauchsanweisung

13. Maintenance

The sensor that detects the presence of a cat in the tunnel
is optical and is situated on the inside roof of the tunnel,
close to the flap. If these lenses become obscured by dirt,
unreliable operation and/or shortened battery lifetime may
result. Wipe these lenses with a damp cloth every couple
of months.
Operation of the sensor relies on a reflection from the
base of the tunnel, which should also be kept reasonably
clean. If you have a brown SureFlap Microchip Cat Flap,
please ensure the silver reflective sticker is kept free from
dirt. If you notice that the sticker is missing please contact
SureFlap customer service.
When cleaning your SureFlap Microchip Cat Flap please ensure to remove all hair from
the top draught excluder on the door. A build-up of cat hair on this area of the door can
obstruct the lenses of the cat flap, causing the unit to be permanently scanning, and therefore
drain the batteries.
After cleaning, leave the SureFlap Microchip Cat Flap for approximately 10 seconds for the unit
to settle before normal operation returns.

14. Troubleshooting

Symptom: The SureFlap Microchip Cat Flap does not learn your cat's microchip
number or collar tag correctly or fails to open for your cat
• Check batteries are fitted the right way round and are not run down. Ensure batteries are
good quality alkaline batteries.
• Check if the SureFlap Microchip Cat Flap is mounted in a metal door. If this is the case,
follow the instructions in section 6.3 for improved mounting.
• Ensure the tunnel and sensor lenses are reasonably clean (see section 13).
• After inserting batteries did you leave the cat flap for around 10 seconds before allowing a
cat into the tunnel? If not, remove batteries for at least 2 minutes to reset the unit.
• Check that there are no obvious sources of electrical noise in the area e.g. faulty flickering
lights, other similar microchip readers, etc (see section 6.5).
• Check the learn process was carried out correctly for each of the cats you own. For example,
when you have put the SureFlap Microchip Cat Flap into learn mode for the second of two
cats, make sure that the first cat doesn't go through the flap instead. If in doubt, repeat the
learn process for your cats.
• Under rare circumstances the microchip range is not enough for the SureFlap Microchip Cat
Flap to operate. If all other troubleshooting has been carried out without finding the source
of the problem, please contact SureFlap customer service for further assistance.
Symptom: Short battery lifetime
• Ensure the tunnel and sensor lenses are clean (see section 13).
• If you are experiencing short battery life (less than 6 months), please check the top draught
excluder for a build-up of fur (see section 13).
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