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Obtaining Technical Assistance
Cisco Connection Online
78-10499-01
Cisco provides Cisco Connection Online (CCO) as a starting point for all
technical assistance. Warranty or maintenance contract customers can use the
Technical Assistance Center. All customers can submit technical feedback on
Cisco documentation using the web, e-mail, a self-addressed stamped response
card included in many printed docs, or by sending mail to Cisco.
Cisco continues to revolutionize how business is done on the Internet. Cisco
Connection Online is the foundation of a suite of interactive, networked services
that provides immediate, open access to Cisco information and resources at
anytime, from anywhere in the world. This highly integrated Internet application
is a powerful, easy-to-use tool for doing business with Cisco.
CCO's broad range of features and services helps customers and partners to
streamline business processes and improve productivity. Through CCO, you will
find information about Cisco and our networking solutions, services, and
programs. In addition, you can resolve technical issues with online support
services, download and test software packages, and order Cisco learning materials
and merchandise. Valuable online skill assessment, training, and certification
programs are also available.
Customers and partners can self-register on CCO to obtain additional
personalized information and services. Registered users may order products,
check on the status of an order and view benefits specific to their relationships
with Cisco.
You can access CCO in the following ways:
WWW: www.cisco.com
•
•
Telnet: cco.cisco.com
Modem using standard connection rates and the following terminal settings:
•
VT100 emulation; 8 data bits; no parity; and 1 stop bit.
From North America, call 408 526-8070
–
From Europe, call 33 1 64 46 40 82
–
You can e-mail questions about using CCO to cco-team@cisco.com.
Using the Catalyst 2924M XL DC Ethernet Switch
Obtaining Technical Assistance
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