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Q: My camera displays a video stream but the SuniTouch button no
longer functions.
A: Verify that the "Driver Provider" is identified as "Sopro" and not
eMPIA Technology. This can be determined by checking the entry
under Device Manager. The Windows Update service from Microsoft will
potentially replace the driver set from Sopro with an incorrect version
from eMPIA, which will disable the SuniTouch capture function. (See
DRIVER REINSTALLATION on page 39 of this manual.)
Q: The image is very jumpy and not clear. Is there something wrong
with my camera?
A: Refer to the CONFIGURATION procedure in the INTEGRATION
section of this user manual:
• From the Dr.Suni "Tools" menu, choose "Imaging Device
Extensions."
• In the window that opens, double-click "DirectVideo Capture."
• Choose the Video Options" tab, and select "Video Capture Pin."
• Go to the "Video" tab, and click "Capture Pin."
• Change the "Color space/Compression" from "YUY2" to "I420."
Q: When I plug my docking station into the USB port, I get a message
saying, "One of the Devices on this computer has malfunctioned, and
Windows does not recognize it." Why?
A: Your computer is unable to properly supply adequate power to the
docking station's USB connection. We recommend the purchase of a
powered USB 2.0 hub.
Q: I moved the camera to a different USB port and now the camera
does not work.
A: It sometimes becomes necessary to reinstall the drivers simply by
plugging a USB device into a different port. You may consider trying
different ports until the device becomes recognized, or simply reinstall
the drivers (see page 39). Under the Device Manager, you may see
the device listed as USB 2820 Video #2, #3, etc., depending on the
number of times the drivers have been installed on different USB ports.
Q: Yesterday my camera was working fine. Today I have no image.
What happened?
A: Confirm that the USB 2820 Video is listed in the device manager
(refer to the previous answer). Also, confirm that camera input is
configured as "S-Video," and not "Composite."
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