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FREQUENTLY ASKED QUESTIONS
Q: Where do I find the SuniCam II drivers?
A: The drivers can be found on the SuniCam II CD. Alternately, the
drivers are available at the support website: www.suni.com/support
Q: I have a grainy image, and it seems to be slightly green as well.
Why?
A: This problem can arise when The SuniCam II connection box
is plugged into a USB 1.1 port. Make sure that the SuniCam II is
connected to a USB 2.0 port. Inexpensive hardware upgrades are
readily available for computers with USB 1.1 only ports.
Q: I have a grainy image, and it seems to be slightly green as well. I
already checked, and my computer has USB 2.0 ports. What do I do
now?
A: Although USB 2.0 ports provide the required data transmission
speed, it is sometimes possible that the USB 2.0 port does not provide
adequate power to support all of the USB devices connected to the
computer. In particular, devices such as USB printers and scanners
can create an overall demand for additional USB power. If this is the
case, we recommend the purchase of a powered USB 2.0 hub, which
may resolve the problem by providing supplemental power to the
system.
Be sure you have a powered or "active" USB 2.0 hub. Sometimes a
computer is unable to supply adequate power to the USB port used by
our docks, particularly if there may be other devices utilizing too much
power on the USB bus. Other devices can include printers, cameras, or
even a USB mouse and keyboard.
Q: I have no image at all. I have never before had an image through
this USB port.
A: Install or reinstall the driver set. If you already have installed the
drivers properly, and if the device is listed as "USB 2820 Video" in the
Device Manager, then make sure to change the configuration input
from "Video Composite In" to "Video S - Video IN."
Q: The image displayed is very small and/or loses detail when resized.
A: Confirm that you are using a USB 2.0 port and that any means of
extension (USB hub, USB extender hardware, video capture device,
etc.) supports USB 2.0. Many of these devices do not support the
USB 2.0 specification, and as such, can only render a 320x240 video
stream.
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SCLS-267 Rev A SuniCam II International User Guide Part# 900-0632 29 Dec 2008
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