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TROUBLESHOOTING
PROBLEMS
No image
displays on the
screen and the
camera LEDs
are not on.
The camera
switches on,
but no image
displays on the
screen.
An image
displays on the
screen, but the
quality is not
satisfactory.
An image
displays, but it
is not very clear
(blurry).
If the problem persists, contact Suni Technical Support or your local
Suni distributor. If you are issued a Return Authorization (RMA), be
sure to pack the SuniCam II and all of its components (connection
box, handpiece, cables) in its original packaging. Refer to the LIMITED
WARRANTY for details. Do not return any products without first
receiving a return authorization. Please disinfect the camera before
returning it to Suni; disinfection procedures are located on previous
page.
SCLS-267 Rev A SuniCam II International User Guide Part# 900-0632 29 Dec 2008
CAUSES
• Connection
problem
• Configuration
• Driver
• Connection
problem
• Camera driver
configuration
• Barrier sheath
SOLUTIONS
Check that the connecting cable is
correctly connected to the handpiece
and to the connection box.
1. Check that the camera is correctly
set up in the imaging software (please
refer to the software user guide).
2. Check that the camera is correctly
detected in the device driver (correct
installation of its driver).
3. Check that the USB cable coming
from the DOCK (connection box) is
correctly connected to the computer's
USB 2.0 port. Check the camera
configuration in the imaging software
(brightness, contrast, saturation, etc.).
Check the camera configuration in the
Dr.Suni program (brightness, contrast,
saturation, etc.). Refer to pages 17-21
of this manual.
Check that the barrier sheath is
correctly positioned on the camera
head. It is advisable to use SuniCam II
barrier sheaths, which are designed to
fit the camera properly.
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