Bose SOUNDBAR 500 Handbuch Seite 39

SYMPTOM
Intermittent or
no audio
Soundbar doesn't
connect to bass
module or surround
speakers
TR OUBL ES H O OTI N G TR OUBL ES H O OTI N G
SOLUTION
If the sides of the light bar are pulsing, the soundbar is muted. Press
the Mute/Unmute button A to unmute the soundbar.
Make sure your mobile device is not muted.
Increase the volume on the soundbar (see page 23) or your
mobile device.
Switch to a different source (see page 21).
Play audio from a different application or music service.
If the audio is from a Wi-Fi source, reset the router.
Restart your mobile device.
Make sure you're using a compatible Bluetooth mobile device.
NOTE: You can't connect Bluetooth headphones to the soundbar.
Make sure that the soundbar's HDMI cable is inserted into a
connector on your TV labeled HDMI eARC or ARC (Audio Return
Channel), not a standard HDMI connector. If your TV does not have
an HDMI eARC or ARC connector, connect the soundbar using an
optical cable (not provided) (see page 46).
If the soundbar is connected to your TV's HDMI eARC or ARC
connector, make sure that Consumer Electronics Control (CEC) is
enabled in your TV system menu. Your TV may refer to CEC by a
different name. Refer to your TV owner's guide.
Disconnect the soundbar's HDMI cable from your TV's HDMI eARC or
ARC connector and reconnect it.
Insert the optical cable (not provided) into a connector on your TV
labeled Output or OUT, not Input or IN.
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds and firmly plug them into the
AC (mains) outlet.
Refer to your bass module or surround speakers owner's guide for
troubleshooting (see page 35).
Make sure your bass module or surround speakers are compatible
with the soundbar (see page 35).
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds and firmly plug them into the
AC (mains) outlet.
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