Troubleshooting; Warranty - Atlantic CORTHERM 500 Installation, Betrieb Und Wartung

9. TROUBLESHOOTING

• Continuous fl ow of water from the safety unit:
Check the network pressure. If it is greater than 5 bar, fi t a pressure reducer to the water
supply. If the pressure is correct (lower than 5 bar), clean the safety unit valve.
• Low pressure at the hot water tap:
Signifi cant scaling: drain the device, de-scale and check the safety valve.
• If there is a continuous escape of steam or boiling water from the drain or when a water
tap is opened, cut the electrical power and the power to the primary heat exchanger circuit.
Inform the installer.

10. WARRANTY

The equipment must be installed by a qualifi ed professional in accordance with best practice,
the standards, regulations and technical documents in force and the instructions in our
technical manuals.
It must be used in accordance with the instructions and regularly maintained by a specialist.
In no case will operations under the warranty confer eligibility for the payment of damages
or extend the warranty period.
In the event of a clearly established manufacturing fault or defective materials (which must
be proved by the purchaser) acknowledged by manufacturer, the manufacturer's liability is
limited to:
• Removable boiler parts: supplying a replacement for the part acknowledged to be faulty
including transport costs, but excluding the labour costs associated with removing and
replacing the part, for a period of two years from the date of commissioning or, failing this,
the invoice date, without exceeding a period six months longer than the time since the
manufacturing date.
Warranty periods:
Tank: 5 years (extendable to 10 years)
Removable parts: 2 years
Recommendations: In very hard-water regions (>20°fH), the use of a softener will not
invalidate the warranty as long as the softener is set up in accordance with standard practice
and is checked and maintained regularly. The water hardness must remain above 10°fH.
The warranty does not cover faults due to causes including but not limited to:
Abnormal environmental conditions:
• Domestic water supply with particularly abnormal aggression criteria (DTU 60.1 technical
document on plumbing).
• Damage caused by frost, lightning or fl ood, faulty taps, poor ventilation and in general any
cause acknowledged to be exceptional.
Installations that do not comply with regulations, standards and best practice:
• Absence or incorrect fi tting of a new safety unit, changes to the unit's settings after
tampering with the seal
• Abnormal corrosion due to incorrect hydraulic connection (direct iron-copper contact)
• Water pressure higher than 5 bar at the inlet to the device
01.02.2017
EN
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