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success. If your modem is not listed and/or you do not see a series of commands and
responses, check that all connectors and power cables are properly connected to
your modem and the back of your computer. Check that the modem is switched on
and the CS or the PWR light is illuminated. Shut down and restart your PC. Check your
modem again using the Control Panel as described above.
PR
PROB
PR
OB
OBL L L L L E E E E E M: M
OB
M: M
M: M
M: My softwar
y softwar
y softwar
y software isn't r
PR
PR
OB
M: M
y softwar
Your communications software may not function properly if you have more than one
version of the software installed, you are using an older version, or you have more
than one communications software package installed on your system. We highly
recommend using the communications software provided with your modem on the
Installation CD-ROM.
Your software's COM port settings may be incorrect. There should be a place in the
Setup section of your software that addresses port settings. Make sure the
software's port settings match those for your modem. Check your communication
software's documentation for instructions on adjusting the port settings in your
software.
PR
PR
PROB
PR
PR
OB
OB
OB
OBL L L L L E E E E E M: M
M: My modem won't dial out or doesn't answer incoming calls.
M: M
M: M
M: M
y modem won't dial out or doesn't answer incoming calls.
y modem won't dial out or doesn't answer incoming calls.
y modem won't dial out or doesn't answer incoming calls.
y modem won't dial out or doesn't answer incoming calls.
FO
FOR BO
FO
R BO
R BO
R BOTH DIA
TH DIA
TH DIALI LI LI LI LING A
TH DIA
FO
FO
R BO
TH DIA
You may have a bad phone cord connection to your modem, or your phone cord may
be plugged into the wrong jack. The phone cord should be plugged into the jack on
the modem and into the wall phone jack. Use the phone cord included in your
modem's box if possible.
OF
OFF F F F F ICE U
OF
ICE U
ICE US S S S S E E E E E RS:
ICE U
RS:
RS:
RS:
OF
OF
ICE U
RS:
You may have plugged your modem's phone cord into a digital line. Contact the
department responsible for your phone system if you are unsure whether or not your
phone line is digital.
If your phone system requires dialing "9" to access an outside line, be sure to add
"9" before the number you are dialing.
V V V V V OICE M
OICE M
OICE M
OICE MAI AI AI AI AIL L L L L U U U U US S S S S E E E E E RS:
OICE M
If you have voice mail provided by your local phone company, your dial tone may be
altered when messages are waiting. Retrieve your voice mail to restore your normal
dial tone.
PROB
PR
PR
OB
OBL L L L L E E E E E M: M
OB
M: My modem sounds like it's trying to connect to another
M: M
M: M
y modem sounds like it's trying to connect to another
y modem sounds like it's trying to connect to another
y modem sounds like it's trying to connect to another
PR
PR
OB
M: M
y modem sounds like it's trying to connect to another
modem but fails.
modem but fails.
modem but fails.
modem but fails.
modem but fails.
You may have a poor connection. All calls are routed differently, so try placing the
call again.
PR
PR
PROB
OBL L L L L E E E E E M: M
OB
OB
M: M
M: My modem isn't achieving a 56K Internet connection.
M: M
y modem isn't achieving a 56K Internet connection.
y modem isn't achieving a 56K Internet connection.
y modem isn't achieving a 56K Internet connection.
PR
PR
OB
M: M
y modem isn't achieving a 56K Internet connection.
The V.90/V.92 protocol allows for download speeds of up to 56K, but line conditions
may affect the actual speeds during a given connection. Due to unusual telephone
line configurations, some users will not be able to take full advantage of V.90/V.92
technology at this time. In order to achieve a 56K connection:
•
The server you're dialling in to must support and provide a digital V.90/V.92
signal. Your ISP can provide you with a list of dial-up connections and informa-
tion on what those connections currently support.
e isn't r
e isn't recognizing my modem.
e isn't r
ecognizing my modem.
ecognizing my modem.
ecognizing my modem.
e isn't r
ecognizing my modem.
NG AN N N N N D A
NG A
NG A
D A
D A
D AN N N N N SW
SWE E E E E R R R R R I I I I I NG PR
SW
SW
NG PROB
NG PR
NG PR
NG A
D A
SW
NG PR
RS:
RS:
RS:
RS:
OBL L L L L E E E E E MS:
OB
OB
MS:
MS:
MS:
OB
MS:
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