Troubleshooting - HP ENVY 120 SERIES Kurzanleitung

Troubleshooting

If you are unable to print...
Check for error messages and resolve them. If you are still unable to print, try the
following in order:
Windows
Make sure that your HP ENVY is set as
the default printer and is not offline.
To do this:
1. On the Windows taskbar, click Start.
2. Then click:
• Devices and Printers
(Windows 7
• Printers (Windows Vista
• Control Panel,and then click
Printers and Faxes
(Windows XP
Look for your printer to see if it has a
check mark in a circle next to it. If not,
right-click the printer icon and select
Set as default printer from the menu.
To check that your printer is not offline,
right-click the printer icon and ensure
that Use Printer Offline and
Pause Printing are not selected.
Power on troubleshooting
If your printer does not turn on, try the following steps:
1. Unplug the power cord.
2. Plug the power cord back in, and then touch the
Network troubleshooting
Run a Wireless Network Test to check that your printer is on the network:
1. On the printer display, touch the Wireless icon to open the Wireless menu.
2. Touch Settings, then select Wireless Network Test.
A Wireless Network Test report prints when the test completes.
If your printer is not connected to the network:
3. Touch the Wireless icon to open the Wireless menu.
4. Select Settings, then Wireless Setup Wizard.
5. Follow the instructions on the screen.
For more information, go to the HP Wireless Printing Center website
(www.hp.com/go/wirelessprinting). The HP Wireless Printing Center is an online
reference guide to setting up your home network and HP printer for wireless
printing. On this website, you will find information that can help you prepare your
wireless network, set up or reconfigure your printer, and troubleshoot your setup
(including using the Windows Network Diagnostic Utility).
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Mac
Check your print queue:
1. In System Preferences, click:
• Print & Fax (Mac OS X v10.6)
• Print & Scan (Mac OS X
v10.7)
2. Click the Open Print Queue
button.
3. Click a print job to select it.
4. Use the following buttons to
manage the print job:
• Delete: Cancel the selected
print job.
• Resume: Continue a paused
print job.
• If you made any changes,
try to print again.
button.
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