Troubleshooting
If you experience any trouble with your wireless Internet radio, then you may find it useful to visit
the help section on webpage:http://radio.reciva.com/
If you have trouble connecting the radio to your wireless network, these steps may help to resolve
the problem:
1. Confirm that a Wi-Fi connected PC can access the Internet (i.e. can browse the web) using the
same network
2. Check that a DHCP server is available, or that you have configured a static IP address on the
radio. To configure the DHCP, you must read the instructions supplied with the wireless access
point.
3. Check that your firewalt is not blocking any outgoing prots. As a minimum the radio needs
access to UDP and TCP ports80,554,1755,5000 and 7070. To configure the Access Port
Control, you must read the instructions supplied with the wireless access point.
4. Check your access point does not restrict connections to particular MAC addresses. You can
view the radio's MAC address using the menu item Configure-> Network Config-> View
Config-> MAC address.
5. If you have an encrypted network, check that you have entered the correct key or passphrase
into the radio. Remember that text-format keys are case sensitive.
If your radio can connect to the network successfully, but is unable to play particular stations, it
may be due to one of the following causes:
1. The station is not broadcasting at this time of the day (remember it may be located in a different
time zone).
2. The station has reached the maximum allowed number of simultaneous listeners.
3. The station is not broadcasting anymore.
4. The link on the radio is out of date.
5. The Internet connection between the server (often located in a different country) and you is
slow.
Try using a PC to play back the stream via the broadcaster's web site.
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