TROUBLESHOOTING
QUESTION
What is the Bluetooth® range of the
Charger?
What is the Wi-Fi range of the
Charger?
The CTEK App cannot find the CS
ONE, the status is shown as being
offline, why?
Trying to 'WAKE UP' a battery using
the CS ONE via the CTEK App, but
the battery could still not be charged
using APTO after the 'WAKE UP' was
performed.
Cannot choose the 'WAKE UP'
function on the app, why is it missing?
How does the 'SUPPLY' function work
in the CTEK App?
I have used the 'SUPPLY' function
from the CTEK App but it will not go
back to charging, why?
How does the 'RECOND' function
work in the CTEK App?
8 | CS ONE (GEN 2) | USER MANUAL
ANSWER
The Bluetooth® range of the CS ONE is approximately 10m (33 ft).
The Wi-Fi range of the CS ONE is dependant on the proximity to the Wi-Fi router.
Connection between the CS ONE and the mobile device is faulty.
This indicates that there is either a faulty connection to the battery or the battery
being charged is faulty.
'WAKE UP' is only available when the CS ONE fails to find the battery. Another
option could be that the CS ONE and the smartphone with the CTEK App are not
within the range for Bluetooth connection.
In 'SUPPLY' the CS ONE works as a supply unit, giving out a constant voltage of
13,6 volt and as much current as required (max 8 ampere).
There is also an output power limit of 100 watt.
The charging mode will need to be changed via the CTEK App.
The 'RECOND' function shall only be used on wet lead acid batteries (Not Lithium
LiFePO
, GEL or AGM batteries).
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In 'RECOND' the CS ONE will firstly go through all of the charging steps until the
battery is fully charged. The voltage is then raised in a controlled way to prevent
acid stratification and prolong battery life.
'RECOND' should only be used 1-2 times per year in order not to expose the
battery to unnecessary wear.
ACTION
No action required.
No action required.
Check that Bluetooth® is active on the mobile device.
Check that Wi-Fi is active on the mobile device.
Check that the mobile device and the CS ONE are within the receiving range of the Bluetooth® and
Wi-Fi.
Disconnect the battery from the vehicle or from the load → run wake up procedure again.
If it still does not work, the battery might be broken or has closed down (LiFePO
CTEK recommends to get the battery tested - it may need replacing.
Check that the mobile device and the CS ONE are within the receiving range of the Bluetooth
If WAKE UP is started, and the CS ONE cannot detect the battery within 30 seconds, the WAKE UP
mode will be turned off. If so, re-activate WAKE UP for another attempt. If you have tried using WAKE
UP a few times and the CS ONE still cannot detect the battery, the battery may need replacement.
Plug in the CS ONE into the mains and run the App on the mobile device, but do not connect the
charger to the battery (or to recommended charge points). The 'WAKE UP' option will then be visible
in the App.
No action required.
After using the 'SUPPLY' function from the CTEK App, choose the operation 'RESET TO 'APTO' to
make the battery charge again. The CS ONE and the smartphone with the CTEK App must be within
the range for Bluetooth connection.
No action required
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