Creality CR-Scan Raptor Benutzerhandbuch Seite 19

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What to do if the preview video stream is not visible in the application on the
Windows system:
Check whether your computer meets the minimum configuration
o
requirements for the scanner.
Ensure that the provided power adapter is properly connected.
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Open Device Manager and check if there is a "CR-Scan Raptor..." camera listed
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under "Cameras."
Open Windows Settings > Privacy > Camera, and confirm whether camera
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permissions are enabled. Ensure that desktop applications have permission to
access the camera.
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What to do if the preview video is not visible in the application on the Mac
system:
Check whether your computer meets the minimum configuration
o
requirements for the scanner.
Ensure that the provided power adapter is properly connected.
o
Update the scanner to the latest firmware version.
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Use a separate USB Type-A to Thunderbolt or USB 3.0 adapter. Avoid using
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multi-functional, multi-device USB-C adapters.
Install Creality Scan directly in the Applications directory. Do not install it in a
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subdirectory under the Applications directory.
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How to deal with the USB 3.0 interface being recognized as USB 2.0 in the
Windows system:
You can try quickly reinserting the USB cable or connect the USB 3.0 interface
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to the computer first, and then connect it to the USB-C interface of the
scanner.
For more questions, please refer to the Creality wiki:
https://wiki.creality.com/en/3d-scanner
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