Malfunctions - Novoferm Novofold Benutzerhandbuch

6. MALFUNCTIONS

ATTENTION: All checks shall be carried out by taking the appropriate security measures:
• Do not check connections with the power on.
• All cable connections and disconnections must be made with the power switched off.
• Check that no one is in the door opening.
EN
Breakdowns that you can fix yourself:
Faults
The door does
not open / close
The door will not
open remotely
The drive works,
but the door does
not move
The drive does not
work
Motor breakdowns
Breakdowns that you cannot fix yourself.
Please have the following information available before contacting technical service:
• The serial number (s/n), as shown on the rating plate
• The control panel has a display showing the error codes. Provide this error
code to the service centre.
Note: This error code can also be found in the control box manual.
EasyReplace option
If your NovoFold is equipped with the EasyReplace option, a damaged door curtain
can easily be changed. For an extensive instruction video, please visit
https://youtu.be/JVQPFdQgeSQ
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This user manual must be handed to the customer and must be kept in a safe place throughout the whole period of use!
Possible cause
You have not connected
the power supply
Error
• Obstacle
• Dirt in the guide
Defect in the remote
control
The door leaf is not
connected to the motor
(unblocking)
• Thermal protection
has reacted.
• Fuse
• Control circuit
• interrupted.
or use the QR code on the right.
Solution
Connect the power supply
Check the error code on the control display. See if it is
possible to solve it, if not, contact the technical service.
• Remove the obstacle
• Clean the guide / photocells
Change the batteries
Secure the door to the motor
• Let the motor cool down.
• Check the fuse status.
• Check the current.
See motor manufacturer's user instructions