AUDIOLINE BigTel 480 Bedienungsanleitung Seite 58

Appendix
In Case of Problems
Should problems arise with the telephone, please refer to the follow-
ing information first. In the case of technical problems, you can con-
tact our hotline service, tel. 0180 5 001388 (Costs for call from Ger-
man Telekom landline at time of print: 14 ct/min; max. 42 ct/min from
mobile phone providers). In the case of claims under the terms of
guarantee, contact your sales outlet. There is a 2 year period of
guarantee.
☞
Some issues may simply be resolved by disconnecting the power
to the unit. In such instances the power to the desktop telephone
should be switched off and batteries in the handset should also be
removed for about 20 minutes. After which reconnect everything to
determine if this has resolved the issue.
I can't make phone calls
• Make sure the phone cable is connected properly. If it is, there
may be a fault. Please make sure you're using the phone cable
that came with your phone.
• Check power's plugged in, switched on and working.
• Make sure you aren't too far from the base (in ideal conditions, it
should work up to 300 metres outdoors and up to 50 metres
indoors).
• Test the phone line and socket by using another phone.
I keep losing my connection
• Make sure you aren't too far from the base station (in ideal condi-
tions, it should work up to 300 metres outdoors and up to 50
metres indoors).
• The base station may not be in an ideal location – consider mov-
ing it.
My handset keeps switching off
• It may need recharging. So it can charge fully, place your handset
on its charger base for at least 16 hours (make sure the power
56
Service-Hotline Germany: Tel. 0180 5 001388 (Costs for call from german landline at time of print: 14 ct/min, max. 42 ct/min from mobile phone providers.)
socket is switched on!).
• Replace the rechargeable batteries. Any replacement batteries
should be the same type as those provided.
Caller's identification (Call Line ID) isn't working
• Check you have this service on your phone line. Please call your
network provider.
• The caller may have withheld their phone number.
My handset or desktop telephone doesn't ring
• Check that the ringer is on. See page 45.
I've got a buzzing noise on my radio, TV or computer
• We suggest you use your cordless handset at least one metre
away from electrical equipment and mobile phones.
There is interference in the earpiece and/or internet connection
is very slow when using the phone
• You must plug the phone into the wall socket via an ADSL filter if
you have broadband internet on your phone line.