• Point the camera to a well-lit area, the lighting condition will affect the picture
quality a lot.
• Upgrade the firmware of your camera to the latest version.
• Restore the camera to factory settings and check out again.
If these won't work, contact Reolink Support
Spotlight Is Not On
If the spotlight on your camera is not on, please try the following solutions:
• Ensure the spotlight is enabled under Device Settings page via Reolink App/
Client.
• Upgrade the firmware of your camera to the latest version.
• Restore the camera to factory settings and check out the spotlight settings
again.
If these won't work, contact Reolink Support
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English
https://support.reolink.com/.
https://support.reolink.com/.
Infrared LEDs Stop Working
If the Infrared LEDs of your camera stop working, please try the following
solutions:
• Enable infrared lights on Device Settings page via Reolink App/Client.
• Check if the Day/Night mode is enabled and set up auto infrared lights at
night on Live View page via Reolink App/Client.
• Upgrade the firmware of your camera to the latest version.
• Restore the camera to factory settings and check out the infrared light
settings again.
If these won't work, contact Reolink Support
https://support.reolink.com/.
English
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