Basic Troubleshooting - Denver Nec 275 Rm Benutzerhandbuch

After- sales
Wear part
The different wear elements are standard elements. Always replace worn parts and/or parts to be
changed with identical components sold on the market or from your dealer.

Basic troubleshooting

Do not attempt to access or repair any electrical component yourself. Contact the specialist closest
to you for maintenance by a qualified person.
The information below is for explanatory purposes and not instructions to assist the user in repairs.
Any troubleshooting procedure mentioned should be performed by a qualified professional who is
aware of safety issues and familiar with electrical maintenance.
Description of the problem
After the battery is turned on, the
motor does not assist pedaling.
Battery life shortens
(note: battery performance
directly influenced by the weight of
the user, luggage, wind strength,
type of road, constant braking).
After plugging in the charger, the
charging LEDs do not light up.
Possible causes
1) the motor cable (waterproof
connection joint)
incorrectly
2) the brake lever did not properly
return to the normal position, forcing
the switch off
3) the battery fuse is blown
4) the speed sensor is too far from the
magnetic disk on the BB axis
5) The connection between the sensor
and the controller is not established or
has a bad contact.
1) the reload time is not enough
is 2) the ambient temperature is too low
and influences the battery operation
3) frequent hills or headwinds as well
as poor road conditions
4) the tire pressure is not sufficient (re-
inflate them)
5) frequent shutdowns and restarts
6) the battery has been stored without
recharging for a long time.
1) problem with the electrical outlet
2) poor contact between the charger
input socket and the electrical outlet
3) the temperature is too low.
First, check that the battery is charged.
is connected If not, reload it.
1) check that the connection is well
established, without any play
2) return the brake lever to its normal
position carefully without braking
3) Open the top of the battery pack and
check the condition of the fuse. If
blown, contact your authorized retailer
or professional for a replacement.
4) Adjust the distance between the
sensor and the magnetic strip to be no
more than 3mm
5) Make sure the controller and sensor
are well connected.
1) please
following the instructions (chapter 7.3)
2) In winter or temperature below 0°C,
your battery should be kept indoors
3) This is a normal cause and the
problem will resolve as conditions
improve
4) inflate the tires to a pressure of 3.1
bar
5) The problem will resolve with the
improvement of usage situations
6) Carry out regular recharging in
accordance
manual. If this does not solve the
problem, contact your dealer or
qualified professional.
1) inspect and repair electrical outlet
2) inspect and insert the plug fully
3) Charge indoors.
Resolution
recharge the battery
with the instruction
103