Malfunction, failure detection and elimination
Malfunction
Spot does not work
Spot 昀氀ashes, 昀氀ickers or
switches off after a short
time of operation, the
power supply gets very hot
The luminosity of the spot
decreases during opera-
tion or the spot does not
work anymore
Warranty
These warranty conditions apply to the purchase and use of our products in Germany. For other
countries, the conditions agreed in the terms of sale and delivery apply, or statutory guarantee
conditions of the respective country. Following the statutory we offer you a free extended warranty
period. With that you get protection against material and manufacturing defects. The warranty ex-
tension with the associated Services take effect automatically after the statutory warranty period
has expired and ends 5 years after the date of purchase. The statutory warranty rights are not
affected by this guarantee.
This guarantee declaration is a voluntary service by us as a manufacturer.
All dot-spot products are 100% checked and tested before leaving the factory. However, the occur-
rence of occasional failures during operation may not be completely excluded.
In accordance with legal provisions, we grant a two-year warranty from the date of purchase (invoice
receipt). This warranty refers to the proper function of the dot-spot garden and object spots and
accessories under normal conditions of use.
Cause
PWM line not connected
to ground or dimmer
PWM signal not present
M12 connector system non laid
out properly, wrong components
Line leading to the power supply,
dimmer is interrupted
Supply voltage towards the pow-
er supply is interrupted
Power supply defective
Luminary is defective
Power supply is overloaded
Operation at high housing tem-
peratures, the THERMOPROTECT
system reduces the power until
the spot switches off, in order to
protect the LED
Correction
check by connecting
the PWM wire to ground
Check dimmer
(PWM signal generator)
Check components of
the M12 connector system
Check cable,
replace if necessary
Check input voltage
at the power supply
Replace power supply
Send in luminary
Use power supply with higher
power output
Operation of the spot at low
ambient temperatures or with
better air circulation
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