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Guarantee conditions
for S1, S3 and D3 heaters
We guarantee this heater in accordance with the following conditions:
1. We will repair, free of charge, in accordance with the following provisions, da-
mage or defects to the heater, which can be proven to be due to a factory
defect, if they are reported to us immediately upon discovery on the heater and
within 5 years of delivery to the end user. The duration of the guarantee for the
heating tube is 12 months up to a maximum 5000 operating hours within this
period. The guarantee does not cover minor deviations from the design pro-
perties that are irrelevant for the value and usability of the heater or damage
caused by abnormal environmental conditions or unsuitable operating condi-
tions. Likewise the guarantee does not cover damage caused by exceptional
climatic conditions, abnormal environmental conditions or unsuitable operating
conditions. Your dealer will be happy to advise about heater versions for use in
such cases.
No guarantee can be given if the damage or defects on the heater arise from
faulty installation or failure to observe the operating instructions.
2. The guarantee is fulfilled in that defective heaters will be repaired, or replaced
by flawless heaters, at our discretion, and free of charge. Heaters, for which a
performance of guarantee is claimed with reference to this guarantee, must be
handed over or sent to the manufacturer or an authorised service centre. The
sender is liable for the transport risk associated with the sending. The shipping,
transport, travel and labour costs of the end user are not refunded. Proof of
purchase with the date of purchase and/or delivery date plus a detailed de-
scription of the fault must always be presented. Replaced heaters become our
property.
3. Any guarantee claim becomes void if repairs or adjustments are made by per-
sons who are not authorised by us or if our heaters are provided with spare
parts, supplementary parts or accessories that are not original parts, and have
caused a defect. The same applies if the name plate or the device number has
been removed or rendered illegible.
4. Excluded from this guarantee are damages or defects from incorrect connec-
tion, improper handling, mechanical damage, particularly to the heating tube,
and failure to observe the installation and operating instructions. We accept no
liability for consequential damage.
5. Guarantee performances do not extend the guarantee period nor do they ini-
tiate a new guarantee period. The guarantee period for any fitted spare parts
ends with the guarantee period for the device as a whole. If a defect or defi-
ciency cannot be eliminated or the rectification of defects is declined by us
or unreasonably delayed, an equivalent replacement will be delivered, free of
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