Troubleshooting - Red Sea ReefRun Dual Controller Benutzerhandbuch

Troubleshooting

A full and up to date FAQ for the RRDC and the ReefBeat app is
available in the app (Homepage Main Menu> Help> FAQ) and on
our website.
Q. I am having trouble installing the ReefBeat App or it crashes or does
not seem to be working as described in the manual.
A. Check that your specific mobile device is on the list of supported
devices on our website.
Q. My mobile is on the list of supported devices but keeps crashing.
A. Uninstall and reinstall the app and sign in again with your username
and password. If this does not help, contact customer support.
Q. I'm having difficulty connecting the RRDC to my home Wi-Fi network.
A. Check that the RRDC Wi-Fi is working correctly by using the "Offline
Direct Mode" option. If it does, try connecting to the hot-spot of
a mobile phone in the same room: Device Manager> Device Line
menu> About > Connect.
If neither of these options work, contact customer support. If they
do work, the problem is likely with the router signal strength or its
configuration, or it may be overloaded with devices.
• Check that the signal strength of your router is sufficient for a stable
connection exactly where the RRDC is located. You may need to
install a suitable Wi-Fi extender closer to the aquarium.
• The router may have too many devices already connected to it.
• Your router may be configured not to allow devices like the RRDC
to be connected. This situation is common in an office environment,
contact your IT professional.
Q. I keep getting notifications that my RRDC is not connected.
A. If your network router is not permanently connected to the
internet, set your Aquarium as "Offline" My Aquariums> Device Line
Menu>Offline. If your network router is meant to be permanently
connected, check the quality of the Wi-Fi connection between the
RRDC and your router or the stability of your internet connection.
Red Sea ReefRun ® Dual Controller
ENG
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