Warranty Period - AIRROBO T9 Bedienungsanleitung

T9 说明书英文版_20210629.pdf 15 2021/6/29 16:39:51
Part 7 After-sales Service
AIRROBO provides a straightforward warranty that is processed in the most hassle- free way possible. This policy should be regarded as a
standard service policy that covers for the products that sold only by online stores (Amazon, AliExpress, etc), or authorized distributor.
Kindly contact us at support.airrobo@ubtrobot.com with your order receipt or other proof of purchase for confirmation.
Item
Main unit
Accessories
Consumables
Note:
• Consumables delivered with the product have no warranty.
• Warranty protections are in addition to rights provided under local consumer laws and may vary among countries.
30 days Money-Back Guarantee for Any Reason:
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated
shipping address.
• Returns must include all accessories.
• Items must include original packaging.
• For non-quality related warranty claims, buyer is responsible for shipping costs.
• For non-quality related warranty claims, AIRROBO refunds the cost of the product itself.
• Returns may be rejected if product does not meet the above requirements.
It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases
not made directly through online stores (Amazon, AliExpress, etc), please contact retailers for refunds. For quality-related issues, please
see below.
Warranty Claims for Quality-Related Issues:
C All quality-related defects on items sold directly by online stores (Amazon, AliExpress, etc) or AIRROBO' s authorized resellers are covered
by an extensive warranty, starting from the date of purchase.
M
AIRROBO' s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they
were originally bought in or shipped to directly from an authorized online purchase.
Y
Warranties on all replacements follow the same warranty time frame of the original defective item, or 3 months after being replaced,
CM
whichever is longer.
Warranties on products are void after having been fully refunded.
MY
Process:
CY
• Buyer must provide sufficient proof of purchase.
• AIRROBO must document what happens when buyers troubleshoot the product.
CMY
• The defective item' s serial number and/or visible proof depicting the defect are required.
K
• It may be necessary to return the item for quality inspection.
Valid proof of purchase:
• Order number from online purchases made through online stores (Amazon, AliExpress, etc) or AIRROBO' s authorized resellers.
• Sales invoice.
• Dated sales receipt from an authorized AIRROBO reseller that shows a description of the product along with its price.
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and
confirmation of address item was originally shipped to).
Shipping costs must be covered by buyer in the following situations:
• Returning products for any reason other than a proven defect.
• Warranty claims on items taken outside the original country of purchase.
• Buyer' s accidental returns.
• Returning personal items.
• Returning items claimed to have defects but found by AIRROBO quality control to be in working condition.
• Returning defective items in international shipping.
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process).
Not Covered Under Warranty:
• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
When returning items with a prepaid shipping label provided by AIRROBO, AIRROBO takes responsibility for any damage or loss incurred
in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. AIRROBO
does not provide refunds for items damaged in transit for non- quality related warranty claims.
Warranty Content
Main unit (including the built-in lithium battery)
Charging base, power adapter and The water tank
Rolling brush, side brush, rolling brush cover, filter, cleaning tools, cloth, dust box
• Damage from outside sources
• Damage from misuse of products (including, but not limited to:
falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers AIRROBO is not liable for:
• Loss of data incurred from use of AIRROBO products
• Returning personal items sent to AIRROBO
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Warranty Period

1 year
1 year
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