The robotic vacuum cleaner will not
return to the charging base.
The robotic vacuum cleaner is offline
(not connected to the WiFi router).
Vacuuming is very loud.
There is a squeaking noise during
vacuuming.
Poor cleaning quality.
The robotic vacuum cleaner does not
start the scheduled cleaning.
Problem
The vacuum
cleaner battery
cannot be charged
1
Vacuum cleaner
stuck during
2
cleaning.
2. The charging electrodes have poor contact with the
robotic vacuum cleaner. Clean the electrodes on the
robotic vacuum cleaner and on the charging base.
Make sure there is enough space around the charging
station and the charging station's detection zone is clean.
Make sure your WiFi network is properly set up and fully
functional. The robotic vacuum cleaner should always be
within range of a high quality and strong WiFi signal from
your WiFi router.
Clean the main center brush, side brushes, wheels,
underside of the robotic vacuum cleaner and front bumper.
Remove the front wheel and clean the center line of hair
and dust. If necessary, you can lubricate the wheel axis.
Empty the dust tank. Clean or replace the HEPA filter and
clean the central cleaning brush.
1. If the battery of the robotic vacuum cleaner is low,
cleaning will not start. Please charge the battery to full
capacity.
2. The scheduled cleaning will not be properly
synchronized between the robotic vacuum cleaner and
your mobile phone if the robotic vacuum cleaner is
disconnected from the WiFi network. Keep your robotic
vacuum cleaner always within reach of a high quality and
strong WiFi signal from your WiFi router.
Cause
The vacuum cleaner is not parked
correctly in the charging base
The charging base is not
connected to the mains and the
vacuum cleaner is switched on by
the main switch.
The battery is completely
discharged.
The vacuum cleaner is stuck in a
small space, wrapped loose
objects such as curtains, carpet,
etc. on the cleaning brushes.
Solution
Make sure the charging contacts
are properly connected when
parked in the charging base
The charging base should always
be connected to the mains, do
not turn it off. The vacuum
cleaner is then always ready for
cleaning with a fully charged
battery.
Connect the robotic vacuum
cleaner directly. Plug the power
cord from the 230 V supply into
the charging connector on the
device body.
The vacuum cleaner
automatically tries to release it if
it is unable to do so, please clear
the obstacle yourself.