The generator does not come on
and the thermostat light and the
on/off switch are not illuminated.
Water runs out of the holes in
the soleplate.
Water streaks appear on the
linen.
White streaks come through
the holes in the soleplate.
Brown streaks come through
the holes in the soleplate and
stain the linen.
The soleplate is dirty or brown
and may stain the linen.
There is no steam or there is
little steam.
The red "water
tank empty" light is on.
Steam escapes from the anti-
scale valve plug
Steam or water escapes under
the appliance.
If you have any problems or queries please call our Customer Relations team first for expert help and advice:
The appliance is not switched on.
The "auto off" system is activated.
Water has condensed in the
pipes because you are using
steam for the first time or you
have not used it for some time.
The soleplate is not hot
enough.
Your ironing board is saturated with water
because it is not suitable for use with a steam
generator.
Your boiler has a build-up of scale because it
has not been rinsed out regularly.
You are using chemical descaling agents or
additives in the water for ironing.
Fabric fibres have accumulated in the holes of
the soleplate and are burning.
Your linen is not rinsed sufficiently or you have
ironed a new garment before washing it.
You are ironing at too high a
temperature.
You are using starch.
The water tank is
empty (red light on).
The steam output control dial is
set at minimum.
The soleplate temperature is set to the
maximum.
The water tank is empty.
The anti-scale valve plug has not been
tightened correctly.
The anti-scale valve plug is damaged.
The generator is faulty.
0845 602 1454 - UK
(01) 677 4003 - Ireland
or consult our website - www.tefal.co.uk
Check that your appliance is correctly plugged in
and press the illuminated on/off switch.
Press the "restart" button.
Press on the steam control button away from your
ironing board until the iron produces steam.
Decrease the steam output while ironing at low
temperature (steam output control dial on the
control panel). Wait for the thermostat light to go out before
activating the steam control button.
Contact an Approved Service Centre.
Make sure you have a vented/mesh ironing board
Rinse the anti-scale valve (see the "descaling
your generator" section).
Never add this type of product in the water tank or
in the boiler (see for what water may be used). Contact an
Approved Service Centre.
Clean the soleplate with a non-metallic sponge.
Ensure linen is rinsed thoroughly to remove any soap deposits or che-
micals on new garments which may be sucked up by the iron.
See our recommendations regarding temperature
control setting.
Always spray starch on the reverse side of the
fabric to be ironed.
Fill the water tank.
Increase the steam output (control dial on the
control panel).
The generator is working but steam is very hot and dry. As
a consequence, it is less visible.
Fill the water tank.
Tighten the anti-calc valve plug correctly.
Contact an Approved Service Centre to order a new anti-
scale valve.
Stop using the generator and contact an Approved
Service Centre.