Scansonic I101 BT Bedienungsanleitung Seite 22

11. TROUBLE SHOOTING
Problem Cause
Cannot Network down
connect to Wi-
Fi network
Router
restricts
access to
listed MAC
addresses
Insufficient
Wi-Fi signal
strength
Unknown
encryption
method
Firewall
preventing
access
If your radio
can connect
to the network
successfully,
but is unable
to play
particular
stations
No sound
22
I101 BT
Solutions
• Confirm that a Wi-Fi or Ethernet Wired
connected PC can access the internet (i�e� can
browse the web) using the same network.
• Check that a DHCP server is available, or that
you have configured a static IP address on
the radio�
• Check that you firewall is not blocking any
outgoing ports� As a minimum the radio needs
access to UDP and TCP ports 80,443 and
8008, DNS port 53�
Obtain the MAC adress from Configuration >
Information > Network > Wi-Fi MAC and add to
the allowed equipment list on your access point�
Note: The radio has separate MAC addresses for
wired and wireless networks;
• Check distance to router; see if a computer can
connect to the network in this location
• Optimize the distance of the routers location
Change encryption method on router� The radio
supports WEP, WPA, WPA2
Windows Media Player: varies —non- Microsoft
firewalls may require configuration for UPnP.
• The station is not broadcasting at this time
of the day (remember it may be located in a
different time zone).
• The station has too many people trying to
attach to the radio station server and the server
capacity is not large enough�
• The station has reached the maximum allowed
number of simultaneous listeners�
• The link on the radio is out of date� This is
updated automatically every day, so the next
time you turn on the link will be recognised�
• Adjust the volume level of the external powered
speaker�
• Please check if the power of the external
powered speaker is switched on�