IBM Multi-Burner Plus Benutzerhandbuch Seite 58

A warranty period of 1 year on parts and 1 year on labor means that IBM provides warranty service wit-
hout charge for parts and labor during the 1 year warranty period.
Types of Warranty Service
If required, IBM provides repair or exchange service depending on the type of warranty service specified
for your Machine in the above table and as described below. Warranty service may be provided by your
reseller if approved by IBM to perform warranty service. Scheduling of service will depend upon the
time of your call and is subject to parts availability. Service levels are response time objectives and are not
guaranteed. The specified level of warranty service may not be available in all worldwide locations, addi-
tional charges may apply outside IBM's normal service area, contact your local IBM representative or
your reseller for country and location specific information.
1. Customer Replaceable Unit ("CRU") Service
IBM will ship CRU parts to you for your replacement. If IBM instructs you to return the replaced CRU,
you are responsible for returning it to IBM in accordance with IBM's instructions. If you do not return the
defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may
charge you for the replacement.
2. On-site Service
IBM or your reseller will either repair or exchange the failing Machine at your location and verify its ope-
ration. You must provide suitable working area to allow disassembly and reassembly of the IBM
Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain
repairs may require sending the Machine to an IBM service center.
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3. Courier or Depot Service
You will disconnect the failing Machine for collection arranged by IBM. IBM will provide you with a
shipping container for you to return your Machine to a designated service center. A courier will pick up
your Machine and deliver it to the designated service center. Following its repair or exchange, IBM will
arrange the return delivery of the Machine to your location. You are responsible for its installation and
verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as IBM specifies (prepaid unless IBM specifies otherwise) the failing Machine
suitably packaged to a location IBM designates. After IBM has repaired or exchanged the Machine, IBM
will make it available for your collection or, for Mail-in Service, IBM will return it to you at IBM's
expense, unless IBM specifies otherwise. You are responsible for the subsequent installation and verifica-
tion of the Machine.
The IBM Machine Warranty worldwide web site at
http://www.ibm.com/servers/support/machine_warranties/ provides a worldwide overview of IBM's
Limited Warranty for Machines, a Glossary of IBM definitions, Frequently Asked Questions (FAQs) and
Support by Product (Machine) with links to Product Support pages. The IBM Statement of Limited War-
ranty is also available on this site in 29 languages.
To obtain warranty service contact IBM or your IBM reseller. In Canada or the United States, call 1-800-
IBM-SERV (426-7378). For other countries, see the telephone numbers below.
1. This type of service is called ThinkPad EasyServ or EasyServ in some countries.
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IBM Multi-Burner Plus Benutzerhandbuch