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If you installed an OS by using the Intelligent Provisioning software, its Configure and Install feature may
have provided the latest driver support.
To directly locate the OS drivers for a particular server, enter the following web address into the browser:
http://www.hpe.com/support/<servername>
In place of <servername>, enter the server name.
For example:
http://www.hpe.com/support/dl360gen8
Managing servers with Insight Agents
When using Insight Agents to manage ProLiant Gen8 servers and later, Hewlett Packard Enterprise
recommends that you clear the selection for Agentless Management Service, and then select Insight
Agents for installation to take place.
You can update the Management Agents by using the latest versions of the agents provided in the
Intelligent Provisioning software.
Diagnostic tools
To troubleshoot array problems and generate feedback about arrays, use the following diagnostic tools:
•
HPE SSA
HPE SSA can be accessed offline with Intelligent Provisioning, during POST, or from an ISO image.
It can also be accessed online by downloading the HPE SSA executables. For more information on
accessing and using HPE SSA, see the HPE Smart Storage Administrator User Guide.
•
Event Notification Service
This utility reports array events to the server IML and the Microsoft Windows system event log, and
records the Smart Array serial log, which includes detailed diagnostic information of the most recent
events encountered by the controller. You can obtain the utility from the Hewlett Packard Enterprise
website (http://www.hpe.com/support/hpesc). When prompted for product information, enter the
server model name.
•
Insight Diagnostics
Insight Diagnostics is a tool that displays information about the system hardware configuration and
performs tests on the system and its components, including drives if they are connected to Smart
Array controllers. This utility is available on the Hewlett Packard Enterprise website
(http://www.hpe.com/servers/diags).
•
POST messages
Smart Array controllers produce diagnostic error messages (POST messages) at reboot. Many
POST messages suggest corrective actions. For more information about POST messages, see The
ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages:
English (http://www.hpe.com/support/Gen9_EMG_en)
o
French (http://www.hpe.com/support/Gen9_EMG_fr)
o
Spanish (http://www.hpe.com/support/Gen9_EMG_es)
o
German (http://www.hpe.com/support/Gen9_EMG_de)
o
Japanese (http://www.hpe.com/support/Gen9_EMG_ja)
o
Simplified Chinese (http://www.hpe.com/support/Gen9_EMG_zh_cn)
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Installation and configuration 20
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