General Terms And Conditions Of Service - Monuments STEEL Montage- Und Gebrauchsanweisung

General Terms and Conditions of Service

Scope
Unless otherwise agreed in writing in a specific case, these terms and conditions of service shall apply
to service operations, including examining and repairing complaints. All our existing or future legal rela-
tionships shall be governed solely by the following terms and conditions of service. Our recognition of
any conflicting terms and conditions of the Ordering Party shall be conditional upon our having given our
express written consent to their applicability. We hereby expressly object to any terms and conditions of
the Ordering Party contained in its General Terms and Conditions of Business or order confirmation. If
order confirmations or deliveries are accepted without reservation, this shall not be deemed to constitute
recognition of such terms and conditions. Any ancillary agreements or amendments must be confirmed
in writing.
Guarantee - Manufacturer's warranty
The manufacturer's warranty, which complies with the current statutory provisions, shall apply only in
the event that installation, operation and maintenance have been carried out in accordance with the
manufacturer's specifications contained in the assembly instructions and instructions for use.
• The warranty period shall commence from the date on which proof of purchase is provided and shall
be limited, in principle, to 12 months.
• Warranty services shall be performed only if the proof of purchase relating to the equipment can be
presented.
• Any and all warranty claims shall become void if modifications are made to the equipment without
the manufacturer's express consent.
• Any warranty claim shall likewise become void in the case of defects that arise due to repairs or
interventions made by unauthorized persons or due to improper use.
• In the case of warranty claims, the serial and article numbers must be indicated together with the
designation and a meaningful description of the fault.
• This warranty shall cover defective equipment parts, with the exception of normal wear parts. Wear
parts shall include, among other things, tubular heating elements and sauna heater stones.
• Only original replacement parts may be used within the warranty.
• Services provided by external companies, electrical assembly and installation work, including in the
event of service or replacement, shall be carried out at the Customer's expense and shall not be borne
by equipment manufacturer.
Complaints in respect of our products shall be reported to the specialist trader responsible and shall be
exclusively handled via the latter.
The manufacturers General Terms and Conditions of Business, as amended, shall apply in addition to
the foregoing terms and conditions of service.
As of 06/2016
EN
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