General Guarantee Conditions - Crosscall TREKKER-X4 Bedienungsanleitung

with all applicable laws regarding the saving and use of such content in your country and
jurisdiction.

GENERAL GUARANTEE CONDITIONS

Your phone, along with the battery and accessories in the box, are guaranteed against any
defect or malfunction which might arise as a result of their design or their manufacture or
an equipment failure, in normal conditions of use, for the term of the warranty period of
twenty-four (24) months from the date of purchase of your phone, as featured on your
original invoice. The warranty automatically ends at the end of twenty-four (24) months.
This guarantee does not cover:
• Any faults or failures declared after the validity period of this guarantee,
• Damage due to an accident, bad weather, lightning, fire, chemicals, power surge,
improper use or improper maintenance of the device or accessory (screen breakage, dirt,
alteration of the internal components of the device caused by abnormal or prolonged
exposure to a liquid element), or any failure to comply with the instructions contained
in the user guide,
• Normal wear and tear of any kind arising after the sale (including scratches, scrapes,
scuffs and generally any damage to the external parts of the device that do not affect
its functioning);
• The mobile of a Customer or third party who has modified the software originally
supplied by the manufacturer,
• Any modification or repair by persons unauthorised by CROSSCALL or its subsidiaries,
or your retailer,
• Oxidation caused by the customer incorrectly inserting the USB or audio port caps,
which are essential for ensuring the product's water resistance.
Before contacting our After-Sales Service, we advise you to follow the instructions below:
• Fully charge the battery,
• Upgrade the software or Restore factory settings to format the phone (to restore the
default setting, press and hold the On/Off key and Volume up key).
WARNING: ALL the phone's user data (contacts, photos, messages, files and downloaded
applications) will be permanently lost. You are strongly advised to perform a full backup
of your phone data before formatting your phone.
In the event that your phone is found to have a defect that prevents normal use, you will
need to entrust your device to our After-Sales Service. Your phone will not be repaired or
replaced if the trademarks or serial numbers (IMEI) have been removed or changed, or if
your purchase receipt is missing or illegible.
If the lack of conformity or defect is confirmed, all or part of your phone will be replaced
or repaired. This guarantee covers parts as well as labour costs.
Before sending your phone to our After-Sales Service, we recommend:
• Writing down and putting your IMEI somewhere safe (*),
• Removing the SD card and the SIM card,
• Saving all your personal data. Our repair centre may well need to format your phone.
(*) Your IMEI code is the serial number used to identify your device and monitor the after-
sales service. There are several ways to find your IMEI code:
• Tap *#06# on your mobile phone keypad,
• Check the packaging for your phone,
• On the back of your phone and depending on the model, the IMEI may be given on a
label or inside the phone, under the battery (if removable).
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