Right Of Complaint And Extended Warranty - Stokke MyCarrier Gebrauchsanweisung

Right of complaint and Extended Warranty

Applicable worldwide in respect of Stokke® MyCarrier™
hereinafter referred to as the product.
Right of complaint
The customer has a right of complaint pursuant to the consumer
protection legislation applicable at any given time, which
legislation may vary from country to country.
Generally speaking, STOKKE AS does not grant any additional
rights over and above those laid down by the legislation
applicable at any given time, although reference is made to the
"Extended Warranty" described below. The rights of the customer
under the consumer protection legislation applicable at any given
time are additional to those under the "Extended Warranty", and
are not affected thereby.
Stokke "Extended Warranty"
However, STOKKE AS, Parkgata 6, N-6003 Ålesund, Norway,
grants an "Extended Warranty" to customers who register their
product in our Warranty Database. This may be done via our web
page www.stokkewarranty.com. Upon registration, a warranty
certificate will be issued and sent to the customer electronically
(e-mail) or by ordinary mail.
Registration in the Warranty Database entitles the owner to an
"Extended Warranty" as follows:
• 3-year warranty against any manufacturing defect in the
product.
The "Extended Warranty" also applies if the product has been
received as a gift or purchased second-hand. Consequently, the
"Extended Warranty" may be invoked by whoever is the owner
of the product any given time, within the warranty period, and
subject to the warranty certificate being presented by the owner.
The STOKKE "Extended Warranty" is conditional
upon the following:
• Normal use.
• The product only having been used for the purpose for which
the product is intended.
• The product having undergone ordinary maintenance, as
described in the maintenance/instruction manual.
• Upon the "Extended Warranty" being invoked, the warranty
certificate shall be presented, together with the original date-
stamped purchase receipt. This also applies to any secondary or
subsequent owner.
• The product appearing i The serial number of the product not
having been destroyed or removed.
The STOKKE "Extended Warranty" does not cover:
• Issues caused by normal developments in the parts making up
the product (e.g. colouration changes, as well as wear and tear).
• Issues caused by minor variations in materials (e.g.
discolouration between parts).
• Issues caused by extreme influence from external factors like
sun/light, temperature, humidity, environmental pollution, etc.
• Damage caused by accidents/mishaps - for example any other
objects having bumped into the product or any person having
overturned the product by colliding with it. The same applies if
the product has been overloaded, for example in terms of the
weight placed on it.
• Damage inflicted on the product by external influence, for
example when the product is being shipped as luggage.
• Consequential damage, for example damage inflicted on any
persons and/or any other objects.
• If the product has been fitted with any accessories that have not
been supplied by Stokke, the "Extended Warranty" shall lapse.
• The "Extended Warranty" shall not apply to any accessories that
have been purchased or supplied together with the product, or
at a subsequent date.
STOKKE will under the "Extended Warranty":
• Replace or – if STOKKE thus prefers – repair the defective part,
or the product in its entirety (if necessary), provided that the
product is delivered to a retailer.
• Cover normal transport costs for any replacement part/product
from STOKKE to the retailer from whom the product was
purchased. – No transport costs on the part of the purchaser
are covered under the terms of the warranty.
• Reserve the right to replace, at the time of the warranty being
invoked, defective parts by parts that are of approximately the
same design.
• Reserve the right to supply a replacement product in cases
where the relevant product is no longer being manufactured at
Stokke
the time of the warranty being invoked. Such product shall be
of corresponding quality and value.
How to invoke the "Extended Warranty":
Generally speaking, all requests relating to the "Extended War-
ranty" shall be made to the retailer from whom the product was
purchased. Such request shall be made as soon as possible after
any defect has been discovered, and shall be accompanied by the
warranty certificate as well as the original purchase receipt.
Documentation/evidence confirming the manufacturing defect
shall be presented, normally by way of the product being brought
along to the re seller, or otherwise being presented to the re seller
or a STOKKE sales representative for inspection.
The defect will be remedied in accordance with the above provi-
sions if the re seller or a STOKKE sales representative determines
that the damage is caused by a manufacturing defect.
MyCarrier user guide
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