Frequently Asked Questions - i-tec U3HDMIDVIDOCK Gebrauchsanweisung

USB 3.0 Dual Docking Station
HARDWARE INSTALLATION (CONNECTING THE DOCKING STATION TO A MACBOOK / PC)
1. Turn ON the MacBook / PC and connect the power adapter to the docking station.
2. Connect the power adapter to the AC 110 V / 230 V mains.
3. Connect the USB 3.0 cable to the USB port type B on the back panel of the docking station.
4. Connect the USB 3.0 cable to a free USB 3.0 / 2.0 port of your MacBook / PC.
5. Subsequently, the automatic installation of the ports in the individual systems will start.
6. After the completion of the installation restart the MacBook / PC.

FREQUENTLY ASKED QUESTIONS

Question: After installation of Windows 8.1 the equipment stopped functioning. In
Windows 8 it worked without problems.
Answer: Please install the most recent drivers from our website that you can find in the
„Download" tab for the given product. Windows 8.1 is supported from the DisplayLink
7.4 version.
Question: After installation of Mac OS X 10.9 Mavericks the equipment stopped
functioning. In the previous system version the equipment worked without problems.
Answer: Please install the most recent drivers from our website that you can find in the
„Download" tab for the given product. Mac OS X 10.9 Mavericks is supported from the
DisplayLink 2.1 version.
Question: I am running Mac OS X and the audio output is not working.
Answer: Currently, the drivers for Mac OS X support audio from version 10.10.x
Yosemmite and higher if the device is connected to an USB 3.0 port. Audio can also be
used when the device is connected to an USB 2.0 port.
Question: The docking station is not functioning with a tablet and Windows 8.
Answer: Please install the most recent drivers 7.2 M0 or higher that can be downloaded
from: http://www.displaylink.com/downloads/windows
Question: I have a problem with detecting the USB 3.0 docking station in the USB 3.0
port of my notebook / tablet / PC.
Answer: The problem may be caused by outdated drivers for the USB 3.0 port of your
notebook / tablet / PC. Please read the description and download the most recent drivers
for the USB 3.0 chipset in your notebook / tablet / PC and installed them according to the
instructions provided. The drivers can be downloaded from
http://www.displaylink.com/support/ticket.php?id=315.
Question: How to properly install the USB 3.0 docking station in Windows?
Answer: Do not connect the USB 3.0 docking station to the USB port of your notebook /
tablet / PC until you install the drivers. You need to install the most recent drivers for
the DisplayLink (for internal chipset DL-3700) that you can download from: http://
www.displaylink.com/downloads/windows. After you have installed the drivers and
connected the USB 3.0 docking station to the USB port of your notebook / tablet / PC
the remaining drivers will be installed automatically. The control utility will be activated
only after connecting the monitor.
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Question: Are there drivers for Windows 8 / 8.1 32/64 bit for the USB 3.0 docking station
available?
Answer: Yes, for the graphic part you need to install the most recent drivers for the
DisplayLink (for internal chipset DL-3700) that you can download from http://www.
displaylink.com/support/index.php. Do not connect the USB 3.0 docking station until
you install these drivers. After you have installed the drivers and connected the USB
3.0 docking station to the USB port of your notebook / tablet / PC the remaining drivers
will be installed automatically. The control utility will be activated only after connecting
the monitor.
Question: The equipment will not charge an Apple / Samsung tablet.
Answer: Unfortunately, despite the European standard on compatibility of charging
equipment, some companies protect their brand products and these can be charged
only by the original / licensed charging adapter. The docking station can be used for
charging of the Apple / Samsung tablets only on the USB 3.0 Fast port. At the same
time the docking station must be disconnected from the computer/notebook and the
inclosed power adaptor must be connected.
Question: The LAN port is not working or its speed is only 10/100 Mb/s.
Answer: Check all cables between the docking station and the active component and
fully press the RJ-45 connectors. It is also helpful to change the Ethernet cable between
the docking station and the active network component (HUB, switch, router) for a
certified cable.
Quick Start
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