Trouble Shooting - SELFSAT SNIPE Air Bedienungsanleitung

7. Trouble Shooting

There are a number of common issues that can affect the signal reception quality or the
operation of the unit. The following sections address these issues and potential
solutions.
A. No function when power on the controller
i. Check again all the cable connections have been made correctly.
- Connection between the power and controller.
- Connection between the controller and antenna. Make sure that the left port of the antenna should be
connected to the controller.
ii. Check if the power input cable has been damaged.
iii. Check the battery polarities (+/-).
B. Fail to search the selected satellite
i. Satellite signals can be blocked or degraded by buildings, trees.
Make sure there are no obstructions in a southward direction.
ii. Select another satellite as example Astra3, if this locks then select your desired satellite. ie
Astra1.
iii. Turn the unit off and then back on again and select desired satellite.
C. Mechanical problems
i. If the antenna does not move into desired position.
- Try to power OFF/ON again.
ii. If the antenna makes a noise whilst remaining status.
- Try to power OFF/ON again. If problem persists, please contact local dealer/shop for assistance.
D. Other issues
i. If the system has been improperly wired, it will not operate properly. Contact local
dealer/shop for assistance of cable damage.
E. Not able to watch SAT>IP broadcasting channels on users devices
i. Make sure that the unit is locked the satellite correctly.
ii. Check Wi-Fi connection between the unit and users' devices.
iii. Make sure that SAT>IP clients such as mobile app, IP STB, IPTV, etc., works properly.
ENGLISH - 15