Troubleshooting - Jabra GN9350e Handbuch

8. Troubleshooting

GN9350e GN9330e
Q: Nothing happens when I try to adjust the clear dialtone.
A: Make sure the base is set for telephone mode and the link is established (telephone but-
ton's indicator on base is flashing). Also ensure that the telephone is activated (handset is off
the hook or line button is pressed).
Q: I am getting a buzzing sound on my headset.
A: If the unit has been correctly set-up, your telephone may not be fully immune to the radio
signals the headset uses. To overcome this problem, move the headset base at least 30 cm away
from the telephone. On GN9350e, you may want to reduce the range of your unit instead.
GN9350e GN9330e
Q: My customers say they cannot hear me.
A: Ensure the base unit is in the correct system setting by adjusting the clear dial tone switch.
You should experience a high quality dial tone from the headset. Then call a friend and adjust
your headset's microphone as described in the Guide for basic set-up and use.
For setting information on your telephone system, please also refer to www.jabra.com.
GN9350e GN9330e
Q: When I press the talk button, the GN1000 RHL lifts, but the call is not connected.
A: Make sure that you are using the telephone's handset port, and not the headset port
(if your telephone has one), when using a GN1000 RHL for remote answering.
Q: I have heard there is a GN wireless headset which has no need for a
GN1000 RHL to answer calls remotely.
A: Yes, this is known as the EHS (electronic hookswitch) feature on the GN9350e, which
some telephone systems support. Check with your supplier for compatibility with your phone,
and/or consult our support site at www.jabra.com.
Q: I have moved desks at work. Is it possible to put my headset onto another base?
A: Yes, this is possible. The headset only needs to be paired to the new base. Just follow the
procedure as described in section 4.7 of this guide.
Q: My telephone should be able to operate with the EHS version of
GN, but I cannot make it work.
A: Please refer to www.jabra.com for more information, including compatibility and the cor-
rect, clear dialtone switch setting.
81-02622_RevB_GN9300e_UM_RBIII.indd 17
GN9330e USB
GN9330e USB
GN9330e USB
17
17-09-2008 13:35:24