Repairs - Samsung STB-E7500 Handbuch

Appendix
PROBLEM
AllShare function
I can see folders shared through AllShare,
but I cannot see the files.
Video is played intermittently.
AllShare connection between product and PC
is unstable.
Recording
"Performance test failed." message appears,
and also Schedule recording / recording and
Timeshift function does not work.

Repairs

If you contact us to repair your product, an administration fee may be charged if either:
1.
An engineer is called out to your home at your request and there is no defect in the product.
2.
You bring the unit to a repair centre and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or begin any
work on your product.
We recommend you read this manually thoroughly, search for a solution on line at www.samsung.com,
or contact Samsung Customer Care before seeking to repair your product.
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• AllShare shows only files corresponding to the Videos, Photos, and Music
categories. Files that do not correspond to these categories may not be
displayed.
• Check if the network is stable.
• Check if the network cable is properly connected and if the network is not
overloaded.
• The wireless connection between the DLNA compatible device and the
product is unstable.
Check the connection.
• The IP address under the same subnetwork should be unique.
If they are not, IP interference can cause this phenomenon.
• Check if you have a firewall enabled.
If so, disable the firewall function.
• Using lower quality USB storage device not supporting Recording function
can cause this kind of problem.
It is recommended to use USB HDD storage device.
• Recommended specification of USB HDD is at least 5400 rpm.
USB HDD of RAID type is not supported.
SOLUTION