Warranty, Guarantee And Product Liability - Austria Email PSM 200 Allgemeine Anschluss Und Garantiebedingungen Garantie

WARRANTY, GUARANTEE AND PRODUCT LIABILITY

Warranty is made according to the legal provisions of the Republic of Austria and the EU.
1. The prerequisite for honoring of warranty terms on the part of the manufacturer is presentation of a paid invoice for
the purchase of the appliance in question, whereby the identity of the appliance including model and fabrication
number must be indicated on the invoice and presented by the claim applicant. The General Terms and Condi-
tions, Terms and Conditions of Sale and Delivery of the manufacturer shall apply exclusively.
2. The assembly, installation, wiring and startup of the appliance in question must, to the extent that this is prescri-
bed legally or in the installation and operation guide, have been performed by an authorized electrical technician
or installer who has followed all the required regulations. The buffer tank with applied insulation must be protected
from direct sunlight to prevent discolouration of the PU foam and the possibility of plastic parts being deformed.
3. The area in which the appliance is operated must be kept from freezing. The unit must be installed in a location
where it can be easily accessed for maintenance, repair and possible replacement. The costs for any necessary
changes to the structural conditions (e.g. doors and passages too narrow) are not governed by the guarantee and
warranty declaration and therefore shall be rejected on the side of manufacturer. When erecting, installing and
operating the water heater in unusual locations (e.g. attics, interior rooms with water-sensitive floors, closets, etc.),
provision must be made for possible water leakage and means provided for catching the water with a correspon-
ding drain to avoid secondary damage in the context of product liability.
4. The warranty shall not apply in the following cases:
Improper transport, normal wear and tear, wilful or negligent damage, violence of any kind, mechanical damage,
damage due to frost or if the operating pressure on the rating plate is exceeded even just once, use of compo-
nents and parts not complying with the standard, glass or plastic part breakage, eventual colour differences, da-
mage through improper use, particularly by failing to observe the assembly and operating instructions (operating
and installation instructions), damage caused by external influences, connection to the wrong voltage, corrosion
damage resulting from the use of improperly prepared heating water, deviations between the actual and the set
water temperature, continued use even if faults are present, unauthorised modifications to the device, installation
of additional components which have not been tested with the device, improper maintenance, water loss, fire,
flood, flooding and inundation, lightning strikes, voltage spikes, power cuts or other acts of God, use of non-ori-
ginal third party components, e.g. heating elements, thermostat, thermometer, finned tube heat exchanger, etc.,
foreign bodies being introduced or electrochemical influences, failure to observe the planning documents, impro-
per cleaning and operation, or lack of it, as well as such deviations from the standard which only minimally affect
the value or the functionality of the device. All relevant national regulations and laws must be observed.
5. A justified claim must be reported to the closest customer service location of the manufacturer. The latter reserves
the right to replace or repair a defective part or to decide whether a defective appliance shall be replaced with a
working one of equal value. The manufacturer furthermore expressly reserves the right to require that the purcha-
ser return the appliance in question. The time of a repair or a replacement is determined by the production.
6. Repairs made under warranty are to be performed only by persons authorized by the manufacturer. Replaced
parts become the property of the manufacturer. If any repairs to the water heater become necessary as part of
necessary service work, these are charged at the cost of repair and prorated material cost.
7. Any work performed without our express order, even this is done by an authorized installer, will void the warranty.
Assumption of the costs for repairs performed by third parties presumes that the manufacturer was requested to
eliminate the defect and did not or did not in timely fashion meet his obligation for replacement or repair.
8. The warranty period will not be renewed or extended as a result of a guarantee and warranty claim, service or
maintenance work.
9. Transport damage will only be inspected and if appropriate recognized if it has been reported in writing to the
manufacturer no later than the weekday following delivery.
10. Claims exceeding the terms of the warranty, in particular those for damage and consequential damages, are
precluded insofar as these are legally permissible. Pro rata work times for repairs as well as the costs for resto-
ring the equipment to its original condition must be paid in full by the purchaser. The guarantee provided extends
according to this guarantee declaration only to the repair or replacement of the appliance. The provisions of the
Terms of Sales and Delivery of the manufacturer remain, insofar as they are not altered by these guarantee condi-
tions, fully in effect.
Id.Nr.: 235735-17 18