Customer Service - Bosch KGU Serie Gebrauchsanweisung

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Minor problems and how to rectify them yourself
After pressing the "alarm" button, the
warmest temperature which has prevailed in
the freezer compartment is displayed for
5 seconds on display 8 (not flashing).
Afterward, this value is cancelled. Then
display 8 displays the current temperature in
the freezer compartment without flashing.
If a temperature greater than +3 °C is
displayed, check the frozen food.
If flavour, odour and appearance have
changed, make a ready-made meal out of
the food and refreeze.
No longer store the frozen produce for the
max. storage period.
2
If the display flashes, Fig. /8, and the
warning buzzer sounds following
prolonged operation of the appliance:
Fault, it is still too warm in the freezer
compartment! The warmest temperature of
the freezer compartment is displayed. To
switch off the warning buzzer, press the
"alarm" button . The warmest
temperature reached is then displayed.
Possible causes of the fault:
– The clearance at the top of the appliance
or in the base is blocked,
– The freezer-compartment door has not
been closed correctly,
– Fresh food was frozen without Fast freeze,
– Too much fresh food was frozen at once,
– High ambient temperature.
After eliminating the fault, press the
"alarm" button the display stops
flashing when the freezer compartment has
reached its operating temperature again.
If the freezer section door has been kept
open for a long time and the temperature
inside now no longer reaches the pre-set
level,
so much ice has formed on the evaporator
(source of cold temperature) that it cannot
be defrosted by the fully automatic
defrosting system. In this case take the
frozen goods out of the freezer, wrap them
well to keep them cold and store them
32
somewhere cool.
Switch off the appliance and open the
freezer section door. After about 12 hours
the ice on the cooling system will have
thawed. Switch the appliance on again and
put the frozen goods back inside.
If you are not able to rectify the problem
with the help of the suggestions listed here,
please call Customer Service.
Do not open the door more often than
necessary, so that the cold temperature
inside is retained for as long as possible.
Do not take any further action, especially
with regard to the electrical parts of the
appliance.

Customer Service

Rating plate
Figure G
When you call Customer Service you will be
asked for the 'E' number and 'FD' number
for your appliance.
Both numbers are shown in a box with
a black border on the rating plate. This is
located inside the fridge section, at the
bottom left-hand side next to the vegetable
container.
The address and telephone number of your
nearest Customer Service is listed in the
customer service directory or else in any
telephone directory.