Troubleshooting; Command Not Confirmed - HomeMatic Multi IO Box Installations- Und Bedienungsanleitung

Troubleshooting

• To confirm, please enter the last four digits of the
device number (SGTIN) in your app or scan the
QR code of your device. Therefore, please see
the sticker supplied or attached to the device.
• Please wait until teach-in is completed.
• If teaching-in was successful, the LED lights up
green. The device is now ready for use.
• If the LED lights up red, please try again.
• Select the desired solution for your device.
• In the app, give the device a name and allocate
it to a room.
7 Troubleshooting
7.1

Command not confirmed

If at least one receiver does not confirm a command,
the device LED lights up red at the end of the failed
transmission process. The failed transmission may be
caused by radio interference (see „10 General information
about radio operation" on page 64). This may be
caused be the following:
• Receiver cannot be reached.
• Receiver is unable to execute the command (load
failure, mechanical blockade, etc.).
• Receiver is defective.
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